Collections Specialist

Overview

This role is part of the Finance Team with a primary focus on managing the invoice collection process. Responsibilities center on ensuring timely payments for revenue of over $40 million per year.

Responsibilities

Day-to-day responsibilities include:

• Following up with customers on open and overdue invoices
• Handling case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices

Additional responsibilities include:

• Owning projects that identify and implement improvements to collections processes
• Analyzing invoice-level and portfolio-level data to determine priorities, plan collection efforts, and drive timely payments

Requirements

• 2+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer-centric approach
• Strong problem-solving skills

Preferred Qualifications

Not specified.

Compensation & Benefits

• 2-month paid Sabbatical to eligible employees

Location

• Work From Home / Remote

Working Hours

• 8:00 AM - 5:00 PM EST (US time), Monday to Friday

Equal Employment Opportunity

The employer is an equal employment opportunity employer and promotes diversity, encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.