Credit Balance Analyst I (US Remote)

Overview

This role involves identifying, analyzing, and recovering credit balance accounts at provider sites on behalf of health insurance clients. The Credit Balance Analyst I ensures accurate and timely completion of account analysis activities while developing strong working relationships with provider staff through professionalism and effective communication.

Responsibilities

• Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state
• Manage accounts receivables to ensure timely collection of client overpayments
• Prioritize workload to meet deadlines and goals according to manager guidelines
• Achieve individual productivity and quality standards
• Build and maintain professional relationships with appropriate personnel at provider organizations
• Respond promptly to provider and client requests
• Escalate issues beyond control to management that could impact business relationships
• Represent the organization and clients professionally at all times
• Collaborate with team members to meet goals and complete tasks

Qualifications

• Experience in Revenue Cycle – Patient Accounting preferred
• Excellent computer skills, proficient in Excel
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills, capable of building relationships at all levels with providers, management, and peers

Preferred Skills

• Proactive, independent, and results-oriented
• Customer and team focused with a strong desire to contribute to the organization's growth

Mental and Physical Demands

• Primarily indoor/office environment
• Sedentary work involving prolonged sitting
• Frequent use of computers and printers requiring typing and repetitive motions
• Continuous concentration on analytical tasks, reading, and verbal/written communication

Additional Information

• This job description outlines general duties and is not exhaustive; other duties may be assigned as needed
• Compliance requirements may include background and drug screenings and disclosures of personal health or identifiable information
• Reasonable accommodations will be made in accordance with ADA and Title VII regulations to enable individuals with disabilities to perform essential functions