Overview
This role involves electronic billing (eBilling) for the organization’s e-clients. The eBilling Specialist handles client onboarding and ongoing maintenance of eBilling requirements, supports accurate and timely invoice submission, and resolves billing issues related to eBilling processing.
The position is based out of one of the organization’s U.S. offices and is available on a remote basis. This role reports to the Director of Revenue Management.
Responsibilities
- Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBilling system
- Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
- Monitors invoice status and manages rejections, reductions, and appeals to ensure maximum recovery
- Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
- Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and prevent similar issues on future bills
- Maintains and updates client billing requirements, rules, and vendor portal settings
- Submits accruals and budgets through third-party vendor systems as required by clients
- Manages submission and maintenance of timekeeper approvals on client vendor sites
- Coordinates workflows with local offices to ensure successful invoice processing
- Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
- Provides support to internal staff regarding procedures and client requirements
- Ensures compliance with firm policies and client standards
- Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed
Qualifications
Skills & Competencies
- Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
- Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
- Strong attention to detail and excellent organizational skills
- Ability to adapt and shift priorities in a fast-paced environment
- Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
- Excellent interpersonal skills, and strong written/verbal communication skills; professional demeanor and a collaborative, team-oriented approach
Education & Prior Experience
- Bachelor’s degree or equivalent experience preferred
- Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
Technology
- Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
- Aderant, eBillingHub and/or Elite experience preferred
- Strong understanding of legal eBilling processes and client billing guidelines
- Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
- Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations in a professional services environment
- Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance tasks as appropriate and/or directed
- Proactive approach to learning and adapting to emerging AI and related technologies, and contributing to a culture of innovation
Compensation & Benefits
- Competitive compensation
- Excellent benefits package (if benefits are applicable)
Location
- Based out of one of the organization’s U.S. offices (remote basis)