Overview
This role supports the organization’s Revenue Management function as an eBilling Specialist. The position is based out of a U.S. office location on a remote basis and reports to the Director of Revenue Management.
The eBilling Specialist handles electronic billing for the firm’s e-clients, including client onboarding and configuration, ongoing maintenance of client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. The role coordinates with attorneys, billing staff, and local offices to resolve eBilling issues and ensure compliance with client guidelines.
Responsibilities
- Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the organization’s eBillingHub
- Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
- Monitors invoice status and manages rejections, reductions, and appeals to maximize recovery
- Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
- Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to determine root causes and help prevent similar issues on future bills
- Maintains and updates client billing requirements, rules, and vendor portal settings
- Submits accruals and budgets through third-party vendor systems as required by clients
- Manages submission and maintenance of timekeeper approvals on client vendor sites
- Coordinates workflows with local offices to ensure successful invoice processing
- Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
- Provides support to internal staff regarding procedures and client requirements
- Ensures compliance with firm policies and client standards
- Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed
Requirements
- Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
- Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
- Strong attention to detail and excellent organizational skills
- Ability to adapt and shift priorities in a fast-paced environment
- Strong analytical and problem-solving skills to identify and resolve issues independently
- Excellent interpersonal and written/verbal communication skills; professional demeanor and comfort working in collaborative, team-oriented environments
Education & Experience
- Bachelor’s degree or equivalent experience preferred
- Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
Technology
- Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
- Aderant and eBillingHub and/or Elite experience preferred
- Strong understanding of legal eBilling processes and client billing guidelines
- Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
- Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations in a professional services environment
- Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
- Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation
Compensation & Benefits
Competitive compensation and an excellent benefits package (if benefits are applicable).
Location
Remote based out of one of the organization’s U.S. offices.
Equal Employment Opportunity
The employer is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics, and to the principles of non-discrimination on any protected basis.