Enterprise Merchant Underwriter

Overview

This Enterprise Merchant Underwriter (Portfolio Management) role supports sales partners and merchants by performing periodic reviews of high-exposure merchant relationships. The position focuses on maintaining business relationships within acceptable risk parameters through advanced financial analysis, risk-based due diligence, and clear communication of findings.

The role also includes collaboration with internal stakeholders, completing the communication cycle to stakeholders, and performing workout functions associated with adversely rated merchants.

Responsibilities

• Conduct periodic credit reviews within an assigned portfolio and document results in narrative form using processing models, metrics, and detailed financial analysis.
• Provide verbal and written recommendations to management consistent with the organization’s risk appetite.
• Perform financial analysis and prepare Credit Risk Assessments for existing merchants, including detailed recommendations and creative risk mitigation strategies.
• Analyze high-exposure merchants with varying risk dependencies and credit quality across diverse business types and processing environments.
• Execute credit policy-driven collateral strategies to minimize losses, including implementing reserves, sourcing letters of credit, and/or administering funding holds.
• Communicate effectively with merchants, sales representatives, internal departments, and management to obtain financial information and documentation needed for merchant and/or applicant reviews.
• Provide Approval Authority support for sign-off requests from teammates that are above their authority but within yours.
• Train and coach underwriting team members.
• Ensure service level agreements are met.
• Monitor the phone queue, handling inbound calls and making outbound calls to sales partners and merchants.
• Review and recommend updates to department policies and procedures based on changing industry trends or process adjustments.
• Work with other ERM Department personnel to support enhanced due diligence reviews and to obtain historical data and feedback regarding assigned accounts.
• Perform additional duties as assigned by Portfolio Management leadership.

Requirements

• Bachelor’s Degree in Business, Finance, Accounting (or equivalent combination of education and work experience).
• Minimum 2 years of Financial Analysis experience in the Payments industry or similar financial services field.
• Minimum 5 years of experience in a commercial underwriting environment or analyzing financial data.
• Minimum 2 years of Sales Relationship management experience (highly preferred).
• Ability to interpret and apply key financial indicators to make business decisions.
• Strong conflict resolution skills and emotional intelligence to manage relationships with merchants, internal staff, and external customers (agents, vendors, and key business partners).
• Comfortable and confident handling authority when making underwriting decisions, including executing accurate judgment in phone and email interactions with sales partners and merchants.
• Ability to multitask, prioritize, and manage a combination of relationships with merchants, internal staff, and external customers (agents, vendors, and key business partners).
• Critical thinking, troubleshooting, and problem-solving skills with the ability to independently solve problems using data.
• Excellent oral and written communication skills, with the ability to communicate effectively with staff, management, vendors, sales agents, and merchants.
• Team-oriented approach with a positive attitude.
• Ability to adapt priorities during peak periods to ensure consistency of service levels and maintain a flexible work schedule in support of departmental needs.

Preferred Qualifications

• Advanced underwriting experience in the Payments industry (preferred consideration).

Compensation & Benefits

• Salary range: $75,000-$81,000
• Pay within this range varies by work location and on job-related knowledge, skills, and experience.

Benefits offered include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Location

• Remote

Travel Requirements

• Up to 5%

Sponsorship / Work Authorization

• This role is not eligible for current or future sponsorship.