Overview
This role provides correction services to clients through IRS and DOL correction programs. The position also performs Excel-based calculations, audits and delivers correction packets, supports internal and external consulting, and conducts technical research and special projects as assigned.
Responsibilities
- Deliver consulting services to internal and external clients on technical correction issues, IRS and DOL guidance, and internal processes and procedures.
- Proactively adopt and leverage emerging technologies (including AI and automation), platforms, and evolving practices to improve processes and advance client commitments.
- Conduct correction presentations for Client Services training, tailored to the Plan Services Group and FuturePlan.
- Provide internal basic technical training.
- Review, audit, and update existing basic and intermediate internal or external training procedures related to IRS and DOL corrections.
- Complete document reviews with functional knowledge of plan documents.
- Demonstrate functional knowledge of plan forms and notices.
- Demonstrate functional knowledge of business unit policies and procedures.
- Independently perform fee-for-service correction engagements.
- Assist with advanced fee-for-service correction consultations.
- Participate in special projects, including IT and project management efforts.
- Perform basic technical research and present findings, including updates related to:
- Correction Revenue Procedure updates
- Voluntary Fiduciary Correction Program amendments
- Prohibited Transaction Exemption 2002-51 amendments
- Write and maintain technical documentation, including:
- Correction articles
- Updates to correction ERISA policy statements
- Updates to ERISA education research forms as needed
- Conduct legislation, regulatory, and judicial review by analyzing and interpreting legislative, statutory, regulatory, or case law guidance and determining impacts on the correction industry and/or correction products, services, and systems.
- Demonstrate technical knowledge of main plans and products and how they affect correction processes, procedures, calculations, and forms.
- Demonstrate basic industry knowledge of retirement plans and applicable regulatory agencies (e.g., DOL, IRS).
- Meet department service level standards (SLAs).
- Complete continuing education to enhance technical and industry knowledge.
- Perform other duties and projects as assigned.
Requirements
- Successful completion of ASPPA exams applicable to the area of Technical Expertise.
- Bachelor’s degree in business, finance, accounting, or a related field.
- Intermediate proficiency in Outlook and MS Office software applications, specifically Excel, Word, PowerPoint, Teams.
- Strong Microsoft Excel skills, including knowledge with core code logic and system architecture for BOT tool creations and enhancements (e.g., tools to run DOL calculators instead of manual entry).
- Knowledge of both Ascensus and FuturePlan internal tools and programs (e.g., ARK, Salesforce, AXIS).
- Excellent client service and interpersonal skills, professional demeanor, and a positive attitude.
- Strong organizational and time management skills; ability to prioritize and complete multiple tasks.
- Detail-oriented work delivered within timeframes and standards.
- Strong analytical and problem-solving skills.
- Sound business judgment and risk-taking skills.
- Strong written and oral communication skills.
- Strong seminar training and presentation skills.
Preferred Qualifications
- ASPPA designations preferred.
- Certifications/exams may include but are not limited to: QKA, QKS, QKC, QPA, CPC, QP3.
- Special consideration for CPA, MBA, JD or PMP.
- Special consideration given to Ascensus experience or industry experience.
Compensation & Benefits
Not provided in the job posting.
Location
Not specified in the job posting.