Overview
This role involves managing tax-deferral real estate exchanges (1031 Exchange Transactions) on behalf of clients, ensuring a seamless process from initiation through closing. The position requires close collaboration with clients, advisors, and internal teams such as escrow officers and closers. It also includes supervising, training, and developing Exchange Assistants.
This is a remote position with working hours Monday through Friday, 8:00 am to 5:00 pm CST.
Responsibilities
- Develop proficiency in 1031 exchange rules and respond to customer inquiries
- Handle client questions regarding exchange agreements, purchase agreements, and escrow instructions
- Review purchase agreements and title reports; prepare exchange documentation for relinquished and replacement property closings
- Follow company procedures and comply with accounting policies
- Process mail and update files using calendar and tickler systems to monitor timelines, deadlines, and closing dates
- Prepare and finalize Assignments, Amendments, and Indemnities as needed for exchange processes
- Review estimated closing statements for accuracy and approval
- Manage acceptance and disbursement of funds, ensuring proper collection of fees and interest income
- Oversee final disbursements, including exchange closing statements, 1099s, and return of excess funds
- Provide direct customer service by troubleshooting issues, following up with clients, and promoting high levels of satisfaction
- Conduct outreach to existing and potential clients to foster business growth and maintain relationships
- Manage daily pass-through and savings deposits, including initiating and monitoring wires
- Balance daily accounting ledgers, maintain control records, and ensure proper filing and order of exchange files
- Submit weekly and monthly log and revenue reports as required
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- 1-2 years of related experience
- Preferred experience in accounting, bookkeeping, customer service, or sales
- Strong customer service orientation
- Detail-oriented with excellent organizational skills
- Excellent verbal and written communication skills
- Problem-solving and creative decision-making abilities
- Ability to learn 1031 exchange rules and procedures
- Computer proficiency and typing skills
- Basic math skills
- Flexibility and ability to manage multiple priorities
- Leadership abilities and team player mindset
- Coping and stress management skills
Compensation & Benefits
- Hourly pay range: $30.91 - $41.20
- Remote work
- Comprehensive benefits package (based on eligibility) including medical, dental, vision, 401(k), paid time off, paid sick leave, and an employee stock purchase plan
Location
Remote position with working hours aligned to Central Standard Time (CST).
Note: Candidates working from unincorporated areas within Los Angeles County will be subject to specific employment considerations related to criminal history in compliance with applicable state and local laws.