Global Collections Specialist (Contract/Temp)

Overview

This role is a Temporary Global Collections Specialist (Parental Leave Coverage) supporting billing operations and timely collection of Accounts Receivable during a temporary assignment.

The position involves ramping quickly, building cross-functional relationships internally and with customers, and maintaining accurate, efficient financial operations throughout the coverage period.

Responsibilities

• Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing/escalating more complex issues to the appropriate team members or management.
• Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing.
• Monitor and manage accounts receivable ledgers to ensure payments are collected on time.
• Collect outstanding receivable balances in accordance with the organization’s collection policies.
• Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment.
• Handle customer inquiries related to credit card-based product offerings, including updating addresses (e.g., Stripe), re-sending invoices, and resolving disputes.
• Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team.
• Support the Sales team in obtaining customer Purchase Orders timely and track pending POs.
• Apply customer payments daily in NetSuite, ensuring they reconcile with the bank.
• Participate in process improvement projects and conduct ad hoc analyses as needed.
• Support revenue-related audits and reviews by providing documentation and responding to requests from external auditors.

Requirements

• Fundamental accounting knowledge.
• Minimum three years accounts receivable experience.
• Experience resolving customer inquiries or billing disputes directly.
• NetSuite and Salesforce experience in a SaaS business desired.
• Proficient with Excel and Google Sheets.
• Knowledge of accounting close processes.
• Excellent written and verbal communication skills.
• Ability to organize, prioritize, and work under critical deadlines.
• Strong attention to detail, particularly when reconciling order forms, POs, and sales orders prior to invoicing, with excellent customer service skills.
• Ability to work independently and balance multiple tasks simultaneously.
• Available to start on short notice and commit to the full duration of the temporary assignment.

Preferred Qualifications

• Tesorio experience.
• Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure).
• Experience working or collaborating with international/remote team members across time zones.

Compensation & Benefits

Not specified in the provided description.

Location

Not specified in the provided description.