Global Collections Specialist (Contract/Temp)

Overview

This Temporary Collections Specialist role provides parental leave coverage for the Global Collections Specialist. The position focuses on billing operations and timely collection of Accounts Receivable. The ideal candidate can ramp quickly, build cross-functional relationships internally and with customers, and maintain accurate and efficient financial operations throughout the coverage period.

Responsibilities

• Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing or escalating more complex issues to the appropriate team members or management.
• Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing.
• Monitor and manage accounts receivable ledgers to ensure payments are collected on time.
• Collect outstanding receivable balances in accordance with collection policies.
• Follow up on overdue invoices through phone calls, emails and/or letters to support prompt payment.
• Handle customer inquiries related to credit card-based product offerings (e.g., updating addresses in Stripe, re-sending invoices, resolving disputes).
• Complete new vendor onboarding forms and handle other Accounts Receivable-related requests from the Sales team.
• Support Sales in obtaining customer Purchase Orders timely and track pending POs.
• Apply customer payments daily in NetSuite, ensuring they reconcile with the bank.
• Participate in process improvement projects and perform ad hoc analyses as needed.
• Support revenue-related audits and reviews by providing documentation and responding to requests from external auditors.

Requirements

• Fundamental accounting knowledge
• Minimum three years accounts receivable experience
• Experience resolving customer inquiries or billing disputes directly
• NetSuite and Salesforce experience in a SaaS business desired
• Proficient with Excel and Google Sheets
• Knowledge of accounting close processes
• Excellent written and verbal communication skills
• Ability to organize, prioritize, and work under critical deadlines
• Strong attention to detail, particularly reconciling order forms, POs, and sales orders prior to invoicing, with excellent customer service skills
• Ability to work independently and balance multiple tasks simultaneously
• Experience working or collaborating with international/remote team members across time zones a plus
• Available to start on short notice and commit to the full duration of the temporary assignment

Preferred Qualifications

• Tesorio experience a plus
• Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure) a plus

Compensation & Benefits

Not specified in the provided description.

Location

Not specified in the provided description.