Legal Billing Coordinator (Billing Specialist)

Overview

A global business support services provider with over 200 years of experience is seeking a Legal Billing Coordinator (Billing Specialist). The organization delivers skilled administrative support, document production, presentation design, and marketing and communications services primarily to legal, financial, and professional services industries. With operations across North America, the UK, Europe, and Asia Pacific, the team supports clients in managing complex document and communication needs efficiently.

Responsibilities

• Manage timely submission of electronic invoices and accruals monthly for 10 to 15 attorneys
• Oversee client transitions to electronic billing and provide follow-up support
• Handle high-volume, complex electronic submissions adhering to client and firm guidelines
• Liaise between billing attorneys, staff, and client personnel on billing matters
• Maintain and update billing system and client web application data
• Execute accruals, budgets, and respond to data requests
• Support e-billing system administration including user account management
• Perform ad hoc analyses on client accounts regarding collections and invoice statuses
• Monitor team timekeeping accuracy and policy compliance
• Communicate with team, management, and clients regarding job issues or deadlines
• Escalate operational problems to supervisors or managers promptly
• Address client concerns and resolve issues in line with policies
• Ensure high-quality service and strong client relationships
• Produce required reports on schedule
• Assist team with complex billing tasks
• Conduct quality assurance processes for workflow efficiency and client satisfaction
• Monitor workflow to meet deadlines accurately
• Ensure adherence to standard operating procedures
• Train new employees on billing policies and procedures
• Maintain logs and reporting documentation

Requirements

• Associate’s or bachelor’s degree preferred in Business, Accounting, or Finance, or equivalent experience
• Minimum four years of billing experience in law firms or professional organizations; five or more preferred
• Experience leading teams in process adherence and time tracking
• Strong analytical, critical thinking, computer, and problem-solving skills
• Familiarity with e-billing procedures, software, and equipment
• Excellent professional communication skills
• High attention to detail and accuracy
• Ability to handle sensitive and confidential information
• Demonstrated professionalism and work ethics
• Independent decision-making and problem-solving skills with proper escalation
• Ability to work effectively in diverse, fast-paced teams
• Availability for overtime during peak periods
• Hands-on experience with multiple e-billing vendor systems and outside counsel guidelines
• Experience with Aderant, Elite/Elite 3E, or similar legal billing software preferred

Compensation

• Hourly pay range: $31.25 to $33.65

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This role supports clients across multiple regions including North America, the UK, Europe, and Asia Pacific. Specific work location details are not provided.