Overview
This role is for an experienced nonprofit accounting manager who wants to lead a remote team without the typical in-office schedule. The position is part-time, 30–35 hours per week, working Monday through Friday during traditional daytime business hours.
You will provide client service leadership and hands-on accounting expertise to ensure an excellent client experience and to coach a team of experienced, client-facing accountants.
Responsibilities
Client Delight — Building Great Client Relationships
- Provide exceptional accounting and operational service to assigned clients.
- Demonstrate thorough understanding of professional accounting and bookkeeping practices.
- Stay current on technology developments to deliver high-quality service.
- Oversee client onboarding for all assigned client engagements in accordance with defined processes.
- Implement relevant tools and technology for client engagements to drive efficiency and client value.
- Serve as a resource to assigned team members for guidance on client tasks and/or issue resolution.
- Monitor team performance by reviewing work quality, adherence to protocols, timeliness of deliverables, and adherence to client budgets; provide coaching and feedback as needed.
- Build trusted advisor relationships with client executives by understanding business needs and objectives, proactively identifying issues, and providing solutions.
- Support evolving client requirements by educating executives on accounting and operational expertise.
Team Delight — Attracting, Managing and Retaining Effective, Happy Professionals
- Partner with Talent Acquisition and your Managing Director to manage hiring for remote accountants assigned to you, including reviewing pre-screened candidates, interviewing (including calling references), and providing timely feedback.
- Orient and train newly assigned accountants according to standard process; provide ongoing coaching.
- Balance workflow by aligning client needs with accountants’ expertise and capacity in accordance with predetermined budgets; coordinate with your Managing Director on capacity issues.
- Review accountants’ work to ensure the highest quality of service.
- Maintain profit margin for assigned clients and team.
- Schedule and lead annual performance reviews in accordance with the defined process.
Requirements
- Minimum of a Bachelor’s degree in Accounting, Finance or related field.
- 10 years of related nonprofit accounting experience, including 4 years of hands-on management experience (hiring, training, and developing a highly engaged service-oriented team).
- Ability and commitment to work up to 32–35 hours per week, Monday through Friday, during traditional daytime business hours supporting clients and team members.
- Proven ability to attract, build, and retain a high-performance team.
- Experience developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices.
- Commitment to consistently follow established policies and procedures while holding team members accountable to do the same.
- Confidence learning and embracing new technology, including QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc, and others.
- Ability to communicate clearly and professionally, both orally and in writing.
- Commitment to maintain the highest level of confidentiality while working with client data.
Compensation & Benefits
Location
Remote/work-from-home; part-time hours 30–35 hours per week during traditional daytime business hours (Monday through Friday).