NQ Plan Analyst

Overview

This role involves managing non-qualified benefit plans as part of a client services team focused on retirement plans, insurance, and consulting services. The NQ Plan Analyst is responsible for end-to-end administration and oversight of assigned non-qualified plans, ensuring plan integrity, risk mitigation, and compliance with regulatory requirements. The position requires coordination between plan sponsors, participants, operational teams, and relationship management to deliver accurate financial transactions and client outcomes.

Responsibilities

• Implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments, and distributions.
• Interpret workflows and identify opportunities for efficiency improvements; support key initiatives.
• Provide operational knowledge and technical expertise to clients and internal business partners.
• Evaluate and resolve business and operational issues, determining root causes and appropriate solutions independently or collaboratively.
• Manage escalated client and participant issues, balancing risk, compliance, and client impact; determine resolution strategies including deviations from standard procedures when necessary.
• Own operational strategy and execution for assigned plans, prioritizing work and resolving conflicts.
• Serve as the initial escalation point for participant inquiries through the call center, responding within standard turnaround times.
• Support Relationship Manager and Client Service Manager teams in daily client service, including direct correspondence and service recommendations.
• Facilitate daily transactional activity with Trustees and trading desks; coordinate asset transactions, fund swaps, and trust activities.
• Coordinate with Enrollment teams to ensure accurate participant setup and election management pre-enrollment.
• Manage post-enrollment processes including auditing elections, client reporting, and data loading.
• Research and resolve data issues to ensure completeness, including reviewing Risk Mitigation reports.
• Act as Product Owner for Payroll and Census tools, managing updates and troubleshooting.
• Provide data and reporting outputs to internal teams at defined workflow points.

Requirements

• Bachelor’s degree in a business-related field or equivalent industry experience.
• Minimum of 3 years’ experience in a related role within the retirement services sector.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Adobe.
• Ability to work accurately and consistently in a deadline-driven environment.

Preferred Qualifications

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong written communication skills for reports, business correspondence, and procedure manuals.
• Advanced mathematical skills with experience using spreadsheet and accounting database software.
• Familiarity with McCamish recordkeeping system and participant data research via data extract files.
• Experience with non-qualified deferred compensation plan structures and compliance with 409A, 457(b), and 457(f) regulations.

Work Environment Requirements

• For virtual remote positions, an uninterrupted workspace is required with family care arrangements during business hours.
• Internet speed must be 25 Mbps or higher for individual use; higher speeds required if sharing the connection.
• Call center roles require hardwired internet connections or close proximity to the router.

Location

Newport, Rhode Island (or remote with specified virtual workspace and internet requirements).