Order To Cash Process Expert

Overview

This role is part of the team responsible for delivering a high-quality, cost-effective service. You will leverage your knowledge of one or more processes to help meet service levels and key measurement targets.

Responsibilities

• Develop and apply deep knowledge of the process, policies, and desktop procedures within the engagement.
• Understand and account for client-specific adjustments and deviations from the generic process design.
• Enhance and redesign processes to drive improvement within client context.
• Use technology functionality effectively for service delivery across different client contexts.
• Apply complex analytical models, problem-solving techniques, and methodologies tailored to the specific context.
• Initiate process optimization and standardization activities.
• Maintain up-to-date process documentation and initiate required updates.
• Proactively monitor and improve team and process KPIs.
• Handle complex client-specific queries, issues, or escalations.
• Ensure cash is applied correctly and in a timely manner.
• Ensure clearing and reconciliations are completed accurately and on time.
• Ensure cash collection targets are met.
• Escalate potential and significant cash forecast deviations to the Client.

Requirements

• Proficient knowledge of one or more processes relevant to service delivery.
• Ability to maintain process documentation and drive updates.
• Strong capability to monitor KPIs and identify process improvement opportunities.
• Command of technology functionalities used to deliver services in different client contexts.
• Ability to handle complex client-specific issues and escalations.

Compensation & Benefits

• Flexible work arrangements, including remote work, flexible work hours, and alternative work schedules.
• Support for work-life balance.
• Career growth opportunities and career development programs.

Location

• Remote work options and flexible work hours are available.