Order to Cash Specialist

Overview

This remote role supports Order to Cash operations across the organization’s Local and National media operations. The position focuses on resolving Order to Cash inquiries, performing day-to-day Order to Cash processes, and helping improve workflows to ensure smooth financial operations and strong customer service.

Responsibilities

• Investigate and resolve questions related to Order to Cash functions
• Perform Order to Cash department processes, including:
  • Customer Service
  • Cash Application
  • Cash Balancing
  • Daily Aired TV Log Reconciliation
  • Billing
  • Customer Account Setup
  • Credit card processing
• Review Order to Cash workflows and processes and recommend more efficient ways to deliver services
• Assist with centralizing and standardizing workflow processes
• Help establish methodologies to measure operational metrics and internal Service Level Agreements (SLAs)
• Assist with software upgrades, user education, and updating Standard Operating Procedures (SOPs) for new software versions
• Resolve escalated issues when appropriate and support management with issue resolution
• Coordinate Order to Cash audit requests from internal and external auditors
• Support management team special projects as needed

Requirements

• Minimum High School or GED; 1–3 years of office experience preferred
• 1–3 years of experience in Customer Service and working in a fast-paced environment
• Preferred experience in accounting, finance, or other related fields

Preferred Qualifications

• Strong problem-solving and decision-making skills
• Detail-oriented with the ability to multi-task
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Proven initiative and self-motivation
• Proven ability to interact with various levels of staff and management
• Strong proficiency in Microsoft Office, with a focus on Excel

Compensation & Benefits

Not specified.

Location

Remote