Overview
This part-time Payment Specialist role involves processing backup care payments through two payment paths: member-submitted reimbursement claims and direct payments to vendors and care providers. The specialist ensures payments are calculated and issued accurately according to each client's contract terms and payment policies. This position serves as a direct point of contact for members and providers, providing clear and timely updates on payment request statuses. The role reports directly to the Director of Finance.
Responsibilities
- Review and process backup care payment requests, including member reimbursement claims and direct payments to vendors/providers, following client-specific contract terms and payment policies.
- Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness, including W-9 and banking details for direct-pay vendors.
- Calculate reimbursement and direct-pay amounts accurately, applying correct rates, caps, and policy rules based on applicable client contracts.
- Communicate directly with members and providers regarding payment request statuses, including approvals, denials, and requests for additional documentation.
- Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions.
- Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed.
- Meet service level agreement (SLA) turnaround times for reimbursement and direct-pay review and processing.
- Collaborate with the Finance/Accounting team to support accounts payable processes related to member reimbursements and vendor/provider direct payments.
- Stay current on client-specific contract terms and payment policy updates affecting member and provider eligibility.
Requirements
- No degree required.
- Preferred experience in accounts payable, bookkeeping, cashiering, retail transactions, or other roles requiring regular handling of money or numeric accuracy.
- Ability to learn and correctly apply multiple client-specific contract terms and payment policies across reimbursement and direct-pay workflows.
- Strong organizational skills and high attention to detail to ensure payment accuracy.
- Efficient time management to handle a consistent volume of requests within SLA.
- Excellent written and verbal communication skills for member- and provider-facing conversations about payment status.
- Comfortable working with numbers and basic arithmetic.
- Comfortable learning and working in an online payments platform.
- Comfortable communicating primarily via Slack for internal day-to-day communication.
- Professional, patient, and empathetic communicator.
- Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work.
- Adaptable to variations in policy and contract terms across different clients.
Compensation & Benefits
- Starting salary: $17-$22 per hour.
- Remote work environment.
- Retirement savings account.
- Mental health benefits.
- Sick days.
Location
This is a remote position based in the United States. Candidates must work from a private, distraction-free space with secure internet and phone access suitable for handling sensitive information.
Candidates located in the following states are not eligible to apply: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.
Additional Information
Applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Reasonable accommodations are available upon request during the application process.