Payroll Specialist III

Overview

This role is responsible for end-to-end payroll processing, ensuring accurate, compliant, and timely payroll cycles including taxes, benefits, garnishments, and year-end activities for assigned clients. The position emphasizes quality control, auditing, and proactive issue resolution while collaborating with internal teams and clients to deliver high levels of customer satisfaction. It also involves managing cases, maintaining documentation, adhering to SLA metrics, creating and updating standard operating procedures, and supporting continuous process improvements.

Responsibilities

• Ensure all aspects of the payroll cycle—including tax, benefits, garnishments—are processed, reconciled, audited, and transmitted accurately and timely
• Process payroll impacting changes, tax forms, payments, and payroll processing for assigned clients
• Perform quality control and auditing to maintain accuracy and minimize errors
• Collaborate with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide payroll support services to clients according to contract, legislative requirements, and business needs
• Manage client and consumer-related tasks within the case management system, ensuring documentation is complete, accurate, and timely
• Drive customer satisfaction by delivering high-quality service
• Maintain flexibility in working hours as needed
• Proactively identify opportunities and contribute to process improvements
• Adhere to and report on SLA metrics
• Create and update standard operating procedures and perform quarterly document reviews
• Perform administrative functions as required
• Provide training and support to peers and customers as needed
• Execute minor configuration updates to payroll products as applicable
• Attend and lead customer meetings related to payroll
• Support client relationship executives with customer requests
• For Canada-specific responsibilities: perform monthly reconciliations of tax remittances, demonstrate strong legislative knowledge of Canadian garnishments and Records of Employment (ROEs) to interpret, calculate, validate, or enter ROEs as needed

Requirements

• Multi-client payroll processing experience
• Experience processing payroll for 2000+ employees
• End-to-end payroll processing expertise
• Familiarity with cloud payroll technology such as Dayforce HCM or similar systems
• Strong working knowledge of quality control and auditing standards
• Ability to communicate and collaborate effectively with clients and internal team members
• Commitment to accuracy, learning, and collaboration

Preferred Qualifications

• Industry-related certifications or willingness to obtain them after employment

Compensation & Benefits

Compensation will vary based on factors including bonuses, incentives, experience, skills, budget, and location. The employer is committed to providing a fair, equitable, and competitive package reflecting the value an individual brings.

Benefits include comprehensive wellness initiatives, competitive pay, time away from work programs, and opportunities for personal and professional growth.

Location

This role supports clients across multiple regions including North America, Europe, Middle East, Africa (EMEA), and Asia Pacific Japan (APJ). Specific location details and working hours flexibility will be discussed during the hiring process.

Note: Beware of fraudulent recruiting. Legitimate contacts will use official company email addresses and will not request money, checks, equipment orders, or sensitive personal data during recruitment.