Payroll Specialist

Overview

The Payroll Specialist supports the payroll function and serves as the subject matter expert and primary representative for payroll operations. This role collaborates with Finance and People & Culture teams to ensure accurate, efficient, and effective payroll processes for a global workforce.

Responsibilities

• Accurately process staff payroll according to established timelines, procedures, and best practices
• Collaborate with People & Culture team to ensure timely and accurate onboarding and offboarding processes (on or before first day of employment; within one day of termination notification)
• Oversee payroll activities administered by the Operations team
• Review hourly employee (part-time, variable hour) timesheets for accuracy and alignment with expectations
• Serve as a direct resource for Contact Center staff regarding payroll and educate employees on payroll processes and procedures
• Enter and verify accuracy of all employee changes in the payroll system; oversee changes for Contact Center locations
• Act as primary point of contact for staff payroll questions and payroll-system access; serve as secondary administrator of payroll system managing access levels and permissions
• Serve as secondary point of contact and administrator of time clock system, managing access levels and permissions
• Process and ensure accuracy of all payroll garnishments and specialized deductions
• Monitor, review, and audit employee timesheet approvals; report anomalies to appropriate administrators; ensure proper accruals and calculations in payroll system
• Ensure deductions are properly established in payroll and benefits systems
• Prepare end-of-year W-2 forms to meet required deadlines
• Support complex payroll reporting and provide reports to administrators as needed
• Complete special projects as directed and provide regular progress reports
• Perform other duties as assigned

Requirements

• Strong project management skills including analysis, planning, prioritization, and attention to detail
• Ability to manage multiple projects simultaneously
• Experience working across Finance and HR functions and with various employee and management levels
• In-depth knowledge of federal and state payroll regulations
• Proficiency with financial and payroll management systems and accounting software
• Advanced math and payroll accounting skills with ability to explain complex issues clearly
• Excellent time management and organizational skills
• Ability to effectively utilize Microsoft Office products, including advanced proficiency in Excel
• Ability to communicate effectively using American Sign Language

Qualifications

• Bachelor’s degree in Business, Accounting, Human Resources, Communications, or related field from an accredited institution; or equivalent professional experience
• Minimum one year of professional experience in Finance, Human Resources, or related function
• Preferred: Two years of Human Resources or Payroll experience
• Preferred: Certified Human Resources or Payroll Professional (PHR/SHRM-CP or CPP) certification

Location

This position supports a global workforce and requires effective communication skills including American Sign Language proficiency.