Payroll Tax Specialist

Overview

This role involves supporting the back-end processing of payrolls on the iSolved platform within a daily processing environment. The team member will handle payroll tax activities including tax payments, tax form filings, and related compliance tasks. Maintaining knowledge of federal, state, and local payroll tax requirements and providing high-quality support to clients and internal teams is essential.

Responsibilities

• Prepare Tax ID applications for federal, state, and local tax agencies.
• Create and review Power of Attorney (POA) documents.
• Contact clients to assist with agency access and approvals.
• Communicate with federal, state, and local agencies to obtain guidance and resolve account-related issues.
• Research and respond to client payroll tax questions.
• Maintain accurate customer files, communication logs, and supporting documentation.
• Conduct all customer interactions professionally and in alignment with organizational values.
• Collaborate with team members to support payroll tax compliance and processing activities.
• Assist with special projects and other duties as assigned.

Required Qualifications

• Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or equivalent combination of education and experience.
• Basic knowledge of payroll, accounting, tax, or compliance principles.
• General understanding of business entity structures and tax classifications, including corporations, partnerships, LLCs, and sole proprietorships.
• Ability to understand how business structure impacts payroll tax registration and compliance requirements.
• Experience in customer service, client support, administrative, payroll, accounting, or related roles.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience supporting payroll operations or payroll tax administration.
• Familiarity with federal, state, and local payroll tax requirements.
• Experience with payroll, HCM, or accounting software solutions.
• Experience working with tax registrations, agency correspondence, or account maintenance.
• Call center or client service experience.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Skills & Abilities

• Strong customer service orientation and ability to build positive client relationships.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to research information, analyze issues, and identify appropriate solutions.
• Ability to learn and apply payroll tax regulations and compliance requirements.
• Ability to interpret and follow documented processes and regulatory requirements.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and business technology tools.

Compensation & Benefits

• Estimated base pay range: $21 - $28 per hour, with offers typically not made at the maximum to allow for future salary increases.
• Eligibility for an annual discretionary bonus based on individual and organizational performance.
• Benefits include multiple health plan options (HMO & PPO), dental and vision coverage, HSA with potential employer contribution, Employee Assistance Program, basic life and disability coverage, 401(k) savings plan with profit sharing and matching contributions.
• Additional benefits: well-being incentives, education and certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, travel rewards.
• Voluntary benefits: critical illness and accident insurance, hospital indemnity insurance, legal coverage, long-term care, pet insurance, ID theft protection, supplemental life/AD&D.
• Benefit eligibility depends on annual hours, position status/level, and location.

Location

Not specified.

Equal Opportunity

The employer is an equal opportunity/affirmative action organization. All candidates receive consideration without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected characteristics.

Reasonable accommodations are provided for applicants with disabilities during the application and recruitment process upon request.