Pricing Operations Manager - Insurance

Overview

This role involves building and integrating insurance capability pricing processes across acquired organizations. The Pricing Operation Manager of Insurance establishes a centralized pricing function to unify rate decisions under a single pricing framework across the portfolio. The position will create base pricing processes, standardize governance, and build infrastructure for scalable, repeatable pricing decisions, with a long-term goal of enabling digital and AI-supported pricing.

This is a remote position based in the United States. Candidates must reside within the U.S. to be eligible for consideration.

Responsibilities

Pricing Process Establishment & Integration

• Establish the base pricing process across all acquired organizations by assessing current pricing practices, identifying gaps, and driving standardization
• Build and maintain a pricing playbook, including:
  • Rate cards
  • Margin thresholds
  • Approval workflows
  • Escalation protocols
• Onboard newly acquired businesses into the pricing framework

Annual Pricing Process & Deal Governance

• Own the annual pricing process end-to-end, including the pricing model that drives account-level rate decisions across Major, Medium, and Select segments
• Establish deal governance, including:
  • Approval workflows
  • Override justification
  • Audit trails
• Partner with Sales/CE, Finance, and Operations to align pricing with business strategy

Analytics, Reporting & Market Intelligence

• Build pricing dashboards and KPI reporting for:
  • Margin health
  • Pricing outcomes
  • Discount pool utilization
• Conduct ad-hoc pricing analysis
• Assess AI/automation impact on BPO pricing economics
• Conduct peer pricing reviews and competitive landscape tracking

Digital Pricing Enablement & Management

• Identify opportunities to bring automation into the pricing process, such as automated rate recommendations and predictive margin modeling
• Evaluate and implement pricing tools (CPQ and enhancement tools) to transition from manual to digital pricing workflows
• Own ongoing maintenance and management of digital pricing workflows and tools to ensure they remain accurate, functional, and adopted across the organization

Requirements

• 5–8+ years of relevant experience in pricing, commercial strategy, or deal pricing within the IT and ITES (IT-enabled services)
• Finance, Business, Economics, or related field preferred
• Strong MS Office skills, including Word, Outlook, Access, and Excel
• Customer-centric mindset with an interest in providing service and solving customer problems

Preferred Qualifications

• Experience integrating pricing across acquired/multi-entity organizations
• Exposure to insurance industry operations (BPM, claims, underwriting support)
• Experience with pricing tools/CPQ platforms
• Familiarity with AI/automation in pricing

Compensation & Benefits

• Remote role with a salary range of $130,000 - 135,000 annually for most locations
• Salary range may vary based on experience and on the specific geographic location where the candidate resides
• Total compensation includes annual bonus eligibility, benefits, and other opportunities
• Individual pay decisions are based on qualifications for the role, experience level, skillset, geography, and balancing internal equity

Interview Process

• Submit an application for consideration
• If qualified, a member of Talent Acquisition will schedule an interview via zoom
• Standard steps include:
  • Behavioral interview with Talent Acquisition
  • Online talent assessment
  • Hiring Manager interview
• Additional interview steps may be added depending on the position or if further evaluation is needed
• Candidates are evaluated at each step, so not every candidate will complete all steps

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment on any basis protected by federal, state, or local laws.