Revenue Operations Specialist ID66278

Overview

A technology organization is seeking a Revenue Operations Specialist to manage end-to-end subscription lifecycle operations within a large-scale SaaS environment. This role involves overseeing offer configuration, billing, renewals, and cancellations while collaborating with Product, Finance, and Engineering teams to ensure billing accuracy and compliance with revenue recognition standards.

Responsibilities

• Serve as a subject-matter expert for subscription lifecycle management and recurring revenue operations.
• Support and optimize subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations.
• Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to enhance scalability, compliance, and operational efficiency.
• Translate complex business workflows into clear functional requirements, process documentation, and operational procedures.
• Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools.
• Validate subscription, billing, and revenue data to assist with troubleshooting, reconciliations, reporting, and operational audits.
• Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem.
• Ensure subscription and billing events align with revenue recognition requirements and downstream financial reporting processes.
• Contribute to process standardization, automation initiatives, and operational best practices.
• Support initiatives related to pricing models, product packaging, renewals, and customer lifecycle operations.

Requirements

• Authorization to work for any employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD); visa sponsorship is not available.
• Minimum 4 years of experience in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within technology, SaaS, or marketplace companies.
• Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations.
• Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise solutions.
• Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures.
• Familiarity with revenue recognition principles such as ASC 606 and how subscription lifecycle events impact revenue schedules.
• Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders.
• Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions.
• Comfortable working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting.
• Strong written and verbal communication skills with the ability to influence both business and technical stakeholders.
• Upper-intermediate level of English.

Preferred Qualifications

• Experience in high-volume marketplace or e-commerce subscription environments.
• Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms.
• Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management.
• Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling.
• Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.

Compensation & Benefits

• Competitive USD-based compensation.
• Professional growth opportunities including mentorship, technical talks, and personalized growth roadmaps.
• Budgets for education, fitness, and team activities.
• Flexible work schedule with options for remote and office work.

Location

Remote with flexible scheduling options.