Senior Accounts Receivable Specialist

Overview

This role provides Accounts Receivable and Collections services to customers across supported Lines of Business in a distributed workforce environment, with minimal supervision. The position supports mid to large-market customers and/or strategic relationships that involve added complexity, acting as an expert advisor on Accounts Receivable and Collections services.

Responsibilities

• Serve as the primary point of contact for billing and collection inquiries from internal and external business partners
• Research, resolve, and manage a variety of complex internal and external inquiries
• Perform moderate to complex Accounts Receivable activities, including:
  • Billing
  • Cash application
  • Reconciliation
  • Customer research
  • Exception activities
• Create, review, and recommend necessary documents to generate customer billing
• Ensure accurate and complete information is provided to business partners and customers, and assist with understanding the billing and collection process
• Use a data-driven approach to resolve billing disputes and payment issues through analysis and review of information; provide alternate solutions
• Resolve outstanding aging balances using knowledge of business systems and how they relate to billing and collections
• Execute internal and external collections activities to maximize cash flow while ensuring compliance with company policy, procedures, and financial controls
• Recommend billing adjustments, write-offs, and customer refunds to management; ensure required documentation is prepared for review and approval
• Prepare timely and accurate billing and reconciliation reports as needed
• Identify at-risk customers using established triggers; coordinate with customers, Sales, Management, and other business partners to problem-solve issues impacting billing and receivables strategies
• Analyze customer requirements, provide education on capabilities, and collaborate with the account team on recommendations for structure, membership, and billing to support complex requirements and performance standards
• Identify, document, and track trends that may indicate larger system or process issues; escalate to appropriate contacts and work with leadership to develop solutions
• Comply with and maintain data integrity for confidential information, security policies, company policies, internal controls, and procedures
• Help onboard and mentor new teammates and flex as needed to support business needs

Requirements

• Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
• Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
• Strong understanding of basic accounting principles; SAP familiarity preferred
• Strong problem-solving skills with documentation, research, and resolution capabilities
• Critical thinking and analytical skills with a solution-oriented approach
• Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
• Proficiency in MS Office applications and ability to use data to provide clear, complete reports understood by both finance and operations audiences
• Must be available to work within the full range of division hours of operation
• Clean credit history as reported by credit report
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or related field
• One year of experience working in an ERP-based Accounts Receivable environment
• Active Accounts Receivable Specialist Certification

Compensation & Benefits

• Salary range: $17.85 - $28.88
• Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.
• Eligible bonuses and commissions may be included as part of the compensation package.

Location

This position supports a distributed workforce environment. For remote or hybrid roles, employees must maintain a high level of engagement in virtual environments, including maintaining camera presence during meetings.

Additional Information

• Equal opportunity employer; drug-free workplace with pre-employment substance abuse testing.
• Unincorporated LA County Residents: Qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.