Senior Associate Collections Lead

Overview

The Senior Associate Collections Lead manages escalated accounts receivable issues, drives resolution of high-risk balances, and supports AR to cash conversion for high-value accounts. This role helps develop proactive collection strategies to reduce aging balances and minimize bad debt exposure.

Responsibilities

• Resolve escalated accounts: Act as the primary point of contact for second-tier escalations involving high-risk, aged, or disputed receivables.
• Drive resolution strategies: Partner with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Execute enhanced collection activities: Conduct targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Perform skip trace research: Conduct advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Requirements

• Minimum experience: 2+ years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.
• Education: Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience.

Preferred Qualifications

• Demonstrated ability to resolve 2nd-tier escalation requests and reduce past-due risk.
• Experience communicating with high-level executives and customers.

Key Skills

• Advanced Excel: Pivot tables, VLOOKUP, and large dataset analysis.
• Systems: SAP and Salesforce proficiency.
• Analytical/operational: Complex account reconciliation, skip tracing, and investigative research.
• Communication: Executive-level communication and customer service in high-pressure scenarios.
• Detail orientation: Strong attention to detail and quick follow-up.
• Complex collections handling: Ability to manage complex collections activity while maintaining high customer service.

Compensation & Benefits

This role offers a competitive compensation package as part of Total Rewards. Pay is determined by performance, experience and skills, equity, regular job market evaluations, and geographical markets, and will comply with applicable regulations. Base pay range for this position is:

• $26.15 - $43.58

Additional compensation may include an annual bonus and/or long-term incentive opportunities.

Location

• Fully remote (or mostly remote if near a hub office)
• Working hours: 10-7p CT / 8-5p PT