Senior Business Process Manager (QTC)

Overview

This role is part of the Finance Business Transformation team and supports end-to-end Quote-to-Cash (Q2C) process transformation for the Finance organization. The Senior Business Process Manager serves as the finance business lead for process improvement, optimization, and related project initiatives.

This is an individual contributor position reporting to the Director, Business Process.

Responsibilities

• Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash (Q2C) Finance organization
• Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions
• Assess current-state processes, identify pain points and control gaps, and design streamlined future-state workflows, process flows, and standard operating procedures
• Develop business cases that quantify expected business value, including revenue impact, cost savings, efficiency gains, and return on investment
• Translate Finance needs into clear business requirements, user stories, and integration requirements for systems including Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce
• Facilitate cross-functional discussions and design reviews to support informed decisions, resolve issues, and maintain alignment throughout delivery
• Lead and manage projects of varying size and complexity, including project plans, milestones, dependencies, risks, decisions, and stakeholder communications
• Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation
• Ensure process and system changes align with company strategy, policies, and SOX compliance requirements
• Support implementation and adoption of new systems, automation capabilities, AI tools, and process improvements; provide post-launch support as needed
• Create process documentation and training materials, deliver end-user training, and promote consistent adoption of best practices across Finance teams
• Provide clear updates to stakeholders and executives on initiative status, outcomes, risks, dependencies, and escalation needs
• Share knowledge, coach team members, and drive continuous improvement within a collaborative, accountable environment

Requirements

• Bachelor’s degree
• Experience in Quote-to-cash processes, specifically with SAAS revenues
• 8+ years of Accounting experience using Local GAAP rules
• 5+ years of process and/or project management, consulting, or related business experience
• 3+ years of people management experience
• Experience in an organization that has scaled with accelerated growth or large software development organizations

Preferred Qualifications

• Excellent written and oral communication skills
• Knowledge of process management/improvement, Lean Thinking, Six Sigma methodologies, and a history of improving processes
• Proficiency with Google suites product, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, automation tools (RPA or bots), and Excel
• Ability to deal with ambiguity in a rapidly growing and changing environment
• Effective negotiation skills
• Ability to work autonomously with minimal support
• Ability to develop strong cross-team relationships and partnerships
• Confidence working with management team members
• Technical enough to ask questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in, and move toward resolution
• Ability to see the big picture and prioritize pipeline requests with a team while ensuring delivery alignment without compromising goals
• Experience focusing on customer satisfaction to win continued business and loyalty

Compensation & Benefits

Wage Transparency

Pay is based on geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, pay ranges in the following location:

• California: $132,700.00 - $206,800.00 base salary

Eligible Additional Compensation

• Bonus: Sales personnel are eligible for variable incentive pay dependent on achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan calculated as a percentage of eligible wages and dependent on company performance.
• Stock: Eligible to receive Restricted Stock Units (RSUs).

Benefits

Options may include:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Location & Work Designation

• Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
• This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Work Authorization

The employer does not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.