Overview
This role supports end-to-end data, reporting, and analytics for disputes insights. The analyst will develop, update, and standardize reporting and data, perform analysis to identify reporting trends and data quality issues, and assist with resolution of data-related inquiries. Work includes investigating data anomalies and segment reporting issues to ensure accurate and timely distribution of reports. You will also test, document, and review completed reports to ensure established data and analytics standards and procedures are met.
Additional responsibilities include KPI governance, dashboard ownership, executive insights, data storytelling, metadata management, and reporting inventory oversight. Fraud and dispute domain knowledge is preferred.
Responsibilities
- Ensure all assigned reports are completed accurately and timely.
- Develop and deploy reporting to reconcile operational and financial data.
- Design and save queries to produce requested data using approved technology.
- Investigate issues and document analysis and resolutions.
- Design, develop, test, and implement scripted or application-based reporting solutions.
- Develop dashboards, scorecards, KPIs, and executive reporting solutions using Power BI and BI platforms.
- Perform data manipulation, advanced calculations, visualization design, and insight development.
- Create and maintain KPI, dashboard, metadata, reporting inventory, and version-control documentation.
- Provide data storytelling and executive-level analytical recommendations.
Requirements
- Bachelor's Degree in Information Systems, Statistics, Data Analytics or related discipline, or equivalent combination of education and work experience required.
- 5 years of experience in SQL development (including query creation and modification, dataset creation, table maintenance, and large-scale data analysis) or MIS reporting and analysis required.
- 2 years of experience creating and modifying macros, queries and tables.
- Power BI expertise including DAX, Power Query, data manipulation, complex visualizations, dashboards, and calculations.
- Experience working with other BI tools such as Qlik Sense, and Tableau.
- Data modeling, ETL/data pipeline, and metadata governance experience.
Preferred Qualifications
- Knowledge of disputes, chargebacks, fraud operations, and case-management systems.
- Fraud and Disputes system knowledge.
Knowledge, Skills, & Abilities
- Communicate effectively in both verbal and written formats and give presentations using various audiovisual support aids.
- Prioritize multiple projects and meet deadlines independently.
- Work well within a team and individually; respond quickly and adapt to change.
- Be flexible and work under high pressure in a complex environment.
- Advanced knowledge of modern technology related topics including script design, development, process, testing and debugging.
- Strong analytical and problem-solving skills.
Physical Demands
- Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- Specific vision abilities required include close vision.
- Ability to occasionally lift/move up to 25 pounds.
- Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
Compensation & Benefits
- Pay: $75,800.00 - $96,700.00
- Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Equal Opportunity & Other Notices
- Equal Opportunity Employer.
- This role is currently not eligible for sponsorship.
- An E-Verify employer.
- Reasonable accommodation is available for individuals with disabilities through the Human Resources department.