Senior Lease Analyst

Overview

This remote Senior Lease Administrator, Client Lead role supports global lease administration for midsized to large, high-complexity accounts, including work under a global account management structure.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information. Ensure this information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs, including reporting cadence, communication methods, and business reviews.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Proactively identify account-related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure the global team delivers services according to the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Maintain general understanding of AI technology and openness to adapting to evolving technology.
• Oversee the abstraction or input of rental obligations and other lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, including ensuring that pass-through expenses are billed in accordance with contract and internal process.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes.
• Assist with monitoring, reviewing, and approving Rent, CAM, Operating Expense, Tax and Insurance payments to landlords, including reviewing leases to ensure accuracy of all charges.
• Review and validate Consumer Price Index (CPI) adjustments as provided in legal documents.
• Maintain file systems, including ensuring data integrity of information in the database application used to track tenant and lease-related data.

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record working independently, preferably remotely, with strong time management skills.
• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field.
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles.

Compensation & Benefits

Compensation Range

• Approximate compensation range: $72,370 to $86,000

The range shown reflects the minimum and maximum target for new hire salaries for this position across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Employer-subsidized medical benefits including RX, dental, and vision (for employees and their families)
• Employer-paid basic life/AD&D insurance and short-term/long-term disability
• 401k plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (birth parents) and 4 weeks (non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

• Remote working arrangement out of various locations listed above

Additional Information

• This posting is for an existing vacancy.
• Direct applicants only; no agencies.
• Applications will be accepted on an ongoing basis.
• The employer does not use AI-enabled tools to sort or decline applications; decisions are made by the talent acquisition team.
• Equal opportunity employer; will not discriminate based on protected categories under applicable law.
• Reasonable accommodation: If you require accommodation to complete an application, pre-employment testing, a job interview, or to participate in the hiring process, contact accommodations support.
• Massachusetts: It is unlawful to require or administer a lie detector test as a condition of employment or continued employment; violations may result in criminal penalties and civil liability.