Senior Lease Analyst

Overview

This role is a Remote working arrangement out of Various locations listed.

The Senior Lease Administrator, Client Lead manages lease administration functions and implementations, client and vendor relationships, and the centralization of schedules, reports, communication plans, and process flows for the Lease Administration team. The focus is on midsized to large accounts with high complexity and/or under a global account management structure.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs, including reporting cadence, communication methods, business reviews, and related processes.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Work toward achieving a net promoter score representative of strong service delivery and client relationships.
• Proactively identify account-related risks, develop appropriate mitigation strategies, and project manage through solutions.
• Oversee and ensure the global team delivers services according to the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and an ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and a professional presence.
• Demonstrate general understanding of AI technology and openness to adapting to the evolution of technology.
• Oversee the abstraction or input of rental obligations and all other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction processes as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related systems.
• Confirm and approve monthly client billing, ensuring all pass-through expenses are billed in accordance with contract and internal process.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes.
• Assist with monitoring, reviewing, and approving Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and support data integrity of information contained in the database application used for tracking tenant and lease-related data.

What You Bring

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record of working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.

Compensation & Benefits

Approximate Compensation Range for Role: $72,370 to $86,000

Location: Various locations listed above

Benefits
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision, as well as employer paid basic life/AD&D insurance and short-term/long-term disability. Employees can enroll in the 401k plan, including an employer match.

Additional benefits include:

• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) available after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• Applications will be accepted on an ongoing basis.
• Pursuant to Massachusetts law: It is unlawful to require or administer a lie detector test as a condition of employment or continued employment.
• The organization does not use AI-enabled tools to sort or decline applications; all decisions are made by the talent acquisition team.

Equal Opportunity

The employer is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category. If a qualified applicant requires reasonable accommodation to complete an application, pre-employment testing, an interview, or to otherwise participate in the hiring process, please request accommodation support.