Senior Lease Analyst (Rent)

Overview

This role is a remote working arrangement out of various locations listed (US).

The Senior Lease Analyst (RENT) is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The position primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained in WorkTrac
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, etc.)
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information
• Work toward achieving a net promoter score representative of strong service delivery and client relationships
• Manage client escalations and ensure timely resolution of issues
• Proactively identify account-related risks and formulate appropriate mitigation strategies; project manage through solution
• Oversee and ensure the global team delivers services per the client-specific process and contract
• Participate in presentations to new or existing clients for new business pitches
• Manage assignments and delegate database management tasks to global team members
• Establish weekly calls and ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions
• Prepare and lead with impactful communication and professional presence
• Foster effective communication and demonstrate professional presence by engaging with all team members to promote collaboration
• Maintain general understanding of AI technology and openness to adapting to evolving technology
• Oversee the abstraction or input of rental obligations related to leases and other important lease information as stipulated by client abstraction standards for assigned accounts
• Provide final QC for abstraction process as may be required for assigned accounts
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract and internal process
• Responsible for vendor management, including review and validation of invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required
• Produce variance reports comparing budgeted versus actual rent obligations
• Oversee 3rd party utility management payments
• Track and collaborate on TI allowance disbursements / landlord obligation fulfillment
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms
• Ensure compliance with lease accounting standards and company policies
• Track A/R for assigned clients and escalate to appropriate parties
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations)
• Assist with internal and external audits
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges
• Review and validate Consumer Price Index adjustments as provided in legal documents
• Maintain file systems, including data integrity of information contained in the database application used to track tenant and lease-related data
• Maintain a record of exceptions and resolve within the database
• Assist transition manager with new account onboarding and transition process for assigned accounts
• Maintain account process, procedures, and playbooks in collaboration with the Director to ensure consistency and compliance with overarching departmental requirements

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.)
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred
• Must be effective with a successful track record of working independently, preferably remotely, and possess strong time management skills

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles
• Experience working across global, multi-line accounts
• Experience with lease management platforms and lease abstraction/QC processes

Compensation & Benefits

• Approximate compensation range: $75,000 to $85,000
• Benefits include employer-subsidized medical options (RX, dental, vision), employer-paid basic life/AD&D, and short-term/long-term disability
• 401(k) plan with employer match
• 10 days of sick leave and a minimum of 15 days of vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days each calendar year
• Paid parental leave: 12 weeks (birth parents) and 4 weeks (non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

• Various locations listed (remote)

Work Authorization & Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications will be accepted on an ongoing basis.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate based on protected characteristics. Reasonable accommodations are available for applicants who need assistance completing the application or participating in the hiring process.