Senior Lease Analyst (Rent)

Overview

This role is a Remote working arrangement out of various locations listed.

The Senior Lease Analyst - RENT is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The position primarily manages medium to large accounts with high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track, maintain, and communicate expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Identify account-related risks and formulate mitigation strategies; project manage through solution.
• Oversee and ensure the global team delivers services according to client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and ongoing internal communication cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication by actively engaging with all team members to promote collaboration.
• Maintain working knowledge of AI technology and remain open to adapting to technological evolution.
• Oversee abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with the contract and internal process.
• Responsible for vendor management, including reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platform(s).
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity of information contained in the database application used to track tenant and lease-related data.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition process for assigned accounts.
• Maintain account process, procedures, and playbooks working closely with the Director to ensure consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective with a successful track record of working independently (preferably remotely) and possess strong time management skills.

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field.
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.
• Experience overseeing 3rd party utility management payments.

Compensation & Benefits

• Approximate compensation range for the role: $75,000 to $85,000.
• Compensation ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Benefits include:

• Employer-subsidized medical benefits including RX, dental, and vision.
• Employer-paid basic life/AD&D insurance and short-term/long-term disability.
• 401k plan with employer match.
• 10 days of sick leave and a minimum of 15-days vacation annually (some senior-level roles eligible for unlimited time off).
• 10 paid holidays plus two personal flex days throughout the calendar year.
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) available after successful completion of 90 days of employment.
• Individuals may be eligible for different or additional benefits under applicable state law.

Location

Remote working arrangement out of various locations listed above.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy and applications will be accepted on an ongoing basis.
• Equal Opportunity Employer: No discrimination based on protected categories under applicable federal, state, or local laws.
• Massachusetts law notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Reasonable accommodation: If you require accommodation to complete an application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, request assistance through the accommodations process.