Senior Manager, Billing and Collections

Overview

This role is for a Senior Manager, Billing and Collections in a global strategic finance capacity. The position is responsible for overseeing billing and accounts receivable operations with a focus on accuracy, efficiency, and financial performance. The role involves managing invoice preparation, reconciliation, reporting, and compliance with financial regulations and client requirements. Additionally, the Senior Manager leads accounts receivable collections, optimizing cash flow, reducing outstanding balances, and maintaining strong client relationships.

Responsibilities

Billing Strategy

• Define and execute the strategic vision for the billing function aligned with business and financial objectives.
• Lead a global Billing and Collection team of 41 members across the USA, Europe, India, and Asia.
• Optimize billing processes, policies, and systems to improve accuracy, efficiency, and compliance, leveraging automation and best practices.
• Drive initiatives to enhance invoice management, reconciliation, and reporting while minimizing operational risk and supporting revenue recognition.
• Provide actionable insights and recommendations to senior leadership on billing trends, client interactions, and financial performance.
• Lead continuous improvement programs and cross-functional projects to improve client experience, streamline processes, and strengthen financial controls.
• Monitor emerging billing technologies and industry best practices to maintain innovation and market alignment.

Collections & Credit Strategy

• Develop and implement a strategic framework for collections and credit management to maximize cash flow and minimize financial risk.
• Establish proactive credit and collections strategies, including risk assessment, payment negotiations, and escalation protocols for complex accounts.
• Collaborate with business and finance leaders to ensure collections and credit policies support organizational objectives and client relationships.
• Deliver insights on accounts receivable performance, cash flow forecasting, and credit risk to inform financial decision-making.
• Lead and mentor the collections and credit team to ensure high performance and professional growth.

Leadership

• Build, lead, and inspire a high-performing global team focused on excellence, accountability, and continuous improvement.
• Partner with internal stakeholders to resolve billing, payment, and receivables issues while enhancing client and business relationships.
• Drive cross-functional initiatives to implement process improvements, system enhancements, and operational best practices.
• Set team objectives, monitor performance, and report progress to senior leadership.

Financial Reporting & Compliance Support

• Ensure accurate and timely reporting of billing and collections data to support executive decision-making and financial planning.
• Provide governance and oversight for compliance with accounting standards, internal controls, and regulatory requirements.
• Deliver insights and recommendations from billing and collections data to inform cash flow planning, risk management, and strategic initiatives.
• Partner with senior leadership to interpret financial results, identify trends, and recommend improvements.

Knowledge & Attributes

• Strong financial acumen and analytical skills with the ability to translate operational metrics into strategic insights.
• Proven leadership experience building high-performing teams and fostering a culture of accountability and collaboration.
• Excellent communication and stakeholder management skills, capable of influencing senior leadership and cross-functional teams.
• Deep knowledge of billing, accounts receivable, credit management, and financial reporting processes.
• Strong understanding of regulatory, compliance, and accounting standards impacting billing and collections.
• Demonstrated ability to drive process improvements, leverage technology, and implement best practices in finance operations.

Academic Qualifications & Certifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Professional certifications such as CPA, CA, CIMA, CMA, ACCA, ACA, or equivalent are preferred.

Required Experience

• 10+ years leading billing, collections, or finance operations in complex or global organizations.
• Proven track record of strategic leadership, process transformation, automation, and cross-functional collaboration.
• Experience influencing senior stakeholders and providing actionable financial insights.
• 5+ years managing high-performing teams, including hiring, mentoring, and talent development.
• Experience with billing system implementations, upgrades, and technology optimization.
• Strong knowledge of accounting standards, internal controls, and compliance frameworks relevant to billing and receivables.

Physical Requirements

• Ability to remain stationary for long periods.
• Perform work during US business hours and time zones.
• Operate computer, peripherals, and other office equipment.

Work Conditions & Other Requirements

• Up to 20% travel required.
• Work remotely with a stable internet connection.

Compensation & Benefits

• Base salary range: $158,100.00 - $225,900.00 (for US-based roles).
• Eligibility for annual bonus based on individual and company performance.
• Paid time off, medical, dental, and vision benefits.
• Life and supplemental insurance, short-term and long-term disability.
• Flexible spending account and 401k retirement plan.
• Monthly stipend provided to cover remote work expenses and personal mobile device use, if applicable.

Location

• Remote position requiring reliable internet connection and electricity.
• Work performed during US business hours and time zones.

Equal Opportunity Statement

The organization is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. It does not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.