Senior Payroll Specialist I

Overview

A growing technology company is seeking a Senior Payroll Operations Specialist I to join their Payroll Operations team remotely within the USA or Canada. This role involves managing complex payroll remittance operations, corrections, and union compliance across a high-volume, multi-state environment. The position requires a high level of accuracy, adherence to service level agreements (SLAs), and thorough documentation. The specialist will also mentor team members, identify process improvements, and collaborate cross-functionally to resolve root-cause issues.

Responsibilities

• Manage end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances, ensuring cases are resolved within SLA with clear documentation
• Act as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with payroll teams
• Mentor team members on complex remittance and compliance matters to elevate team skill levels
• Document and maintain standard operating procedures (SOPs), ensuring they are current, complete, and usable without additional coaching
• Identify gaps in payroll operations processes and propose concrete recommendations for improvement
• Collaborate cross-functionally on payment and client funding inquiries, system testing, and payroll-related projects
• Utilize AI tools to optimize operational workflows and adopt emerging functionalities to improve team efficiency and accuracy
• Proactively identify issues, propose solutions, and act as a subject matter expert (SME) across teams to drive resolution

Requirements

• Minimum 5 years of end-to-end, multi-state payroll processing experience
• Advanced expertise in union payroll; ability to independently handle complex remittance and compliance issues
• Experience in third-party payroll or entertainment/film industry payroll is strongly preferred
• Proficiency with Notion and Salesforce; intermediate Excel skills
• Proven ability to clearly document processes and maintain SOPs that others can follow independently
• Strong communication and conflict resolution skills; comfortable working across teams and with external agencies
• Proactive approach to adopting AI tools and new workflows to enhance operational efficiency
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) certification preferred

Compensation & Benefits

• Salary range: $92,500 to $144,400 USD
• Unlimited paid time off
• Remote work from anywhere in the USA or Canada
• Health and dental benefits
• Up to $1,500 USD / $2,025 CAD for home IT setup
• Up to 2% matching RRSP / 401(k) contributions
• Learning and development opportunities
• Up to $50 USD / $67.50 CAD monthly towards internet or cell phone service

Location

Remote position available to candidates located in the USA or Canada.