Staff Revenue Accountant

Overview

This Staff Revenue Accountant role supports customer account management, collections, and accounts receivable communications for a high-growth SaaS environment serving fire and EMS agencies. The position reports to the Revenue Manager and plays a key role in maintaining healthy cash flow and strong customer relationships.

Responsibilities

• Serve as the primary point of contact for the accounts receivable (AR) inbox and phone line, providing prompt, same-day responses to customer and internal requests.
• Research and resolve billing questions with customers to ensure accurate and up-to-date account balances.
• Maintain thorough, organized collection notes, account documentation, and customer correspondence in NetSuite.
• Prepare journal entries, maintain accurate work papers, and complete reconciliations.
• Prepare the monthly accounts receivable reconciliation and support other month-end close tasks to maintain a 3-day month-end close.
• Prepare weekly AR aging and collections reporting for the leadership team.
• Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals.
• Complete customer-requested forms, vendor registrations, and onboarding requirements.
• Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and Revenue Operations to resolve account matters.
• Assist with billing as needed.
• Provide documentation and support for internal and external audits.
• Recommend process improvements to strengthen accounts receivable operations and the customer experience.
• Contribute to revenue accounting projects as opportunities arise.

Requirements

• Bachelor’s degree in Accounting or Finance, or equivalent experience.
• 3–4 years of experience in accounting, accounts receivable, or collections.
• Working knowledge of general ledger concepts: debits, credits, journal entries, and reconciliations.
• Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances.
• High attention to detail, strong organizational skills, and reliability in a high-volume, fast-paced environment.
• Ability to read customer contracts and quotes (terms, start dates, products, and pricing).
• Coachable and motivated; a quick learner who adapts to new systems and tools.
• Must be located in and able to work Eastern Time hours.

Preferred Qualifications

• Experience in a B2B or subscription/SaaS environment.
• Experience using NetSuite or another ERP.
• Collections experience with government or public-sector customers.
• Proficiency in Excel (lookups, pivot tables).

Compensation & Benefits

• Salary: $60,000
• Comprehensive compensation and benefits package for eligible employees, including:
  • Medical, dental, and vision coverage
  • FSA/HSA
  • 401(k)
  • Flexible PTO
  • Fully remote workplace
  • Technology stipend
  • Opportunities for advancement
  • Other benefits and perks

Location

• Remote (US Only)
• Country: United States
• Must be located in and able to work Eastern Time hours.

Work Authorization, Screening, and Accommodation

• All applicants must be authorized to work for any US employer in the United States. Sponsorship is not available.
• Hiring is contingent upon candidates successfully passing a criminal background check.
• E-Verify participation is part of the I-9 verification process.
• Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions of the role.