Support Analyst

Overview

This role supports school districts and BOCES across New York State using school accounting and financial software (WinCap). You’ll serve as the primary point of contact for questions and issues related to purchasing, payables, receivables, budgeting, and the general ledger—helping clients keep public funds accurately tracked, reported, and audit-ready.

Responsibilities

• Respond to support tickets and phone inquiries as the frontline, primary support contact for WinCap clients
• Troubleshoot issues across the financial system, including:
  • Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Budgeting
  • General ledger
• Handle escalated issues directly with customers
• Lead client training through webinars and user group sessions
• Identify bugs and enhancement ideas and document them clearly for the development team
• Know when to escalate and pass issues on with the details needed to resolve them quickly
• Build and improve user guides, support documentation, and internal processes
• Perform other related duties as assigned

Requirements

• Bachelor’s degree in accounting, finance, or business, or equivalent work experience
• Solid understanding of accounting principles and day-to-day bookkeeping
• Hands-on experience in one or more of the following areas:
  • Purchasing
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Budgeting
  • General ledger
• Excellent customer service and communication skills
• Strong analytical and troubleshooting skills
• Ability to stay calm and organized when multiple priorities compete
• Positive, professional, solutions-focused approach

Preferred Qualifications

• Knowledge of fund accounting, governmental accounting, or public-sector budgeting
• Experience supporting accounting, ERP, or financial software
• Familiarity with public-sector purchasing rules or NYS school financial reporting
• Business office experience in a New York State school district or BOCES (strongly preferred)

Compensation & Benefits

• Salary range: $55,000–$70,000 per year, based on experience

Location

• Remote (New York State)