Transaction Management Associate

Overview

The organization is seeking a Transaction Management Associate to support asset sale efforts for the Mortgage segment. This role reports directly to the Transaction Manager, Mortgage Capital Markets, and partners across functional teams to maintain controlled operational processes that support seamless, continuous placement of loans originated by Zillow Home Loans and to realize targeted gain on sale margins.

The team develops, negotiates, and formalizes contracts with new servicing buyers and ensures all existing contractual obligations for investors and services are met.

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

Responsibilities

• Coordinate with the Capital Markets trade desk and loan delivery teams for loan and servicing sales.
• Troubleshoot transaction issues and provide recommendations for operational improvement.
• Review closed loan files for accuracy, completeness, and alignment with investor, agency, and regulatory requirements; escalate high-risk issues and recommend corrective actions.
• Reconcile investor purchase advice and compare execution relative to expectations.
• Monitor post-closing pipeline and key quality metrics; identify trends, process gaps, and root causes.
• Partner with leaders to implement improvements that enhance efficiency and reduce defects.
• Monitor collateral reports, communicate with custodians, and raise collateral concerns.
• Interpret evolving post-closing and secondary-market guidelines; translate requirements into clear, repeatable procedures and job aids for the broader team.
• Serve as a primary point of contact for escalated post-closing questions, investor suspense items, and exception requests; ensure clear, timely communication and follow-through.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• 3+ years of experience in mortgage operations, with significant exposure to post-closing, funding, shipping, or secondary-market delivery.
• Demonstrated experience reviewing closed loan files for completeness and compliance with investor or agency requirements in a high-volume environment.
• Strong analytical skills and attention to detail.
• Excellent communication and presentation skills.
• Ability to work effectively in a team environment to improve results.
• Highly proficient in MS Office applications.
• Ability to multi-task and excel in a fast-paced, constantly evolving and data-driven organization.

Compensation & Benefits

Actual amounts will vary depending on experience, performance, and location.

Base pay range for this role:

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $27.00 - $40.60 hourly
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia: $25.70 - $38.50 hourly

Base pay ranges are specific to these locations and may not be applicable to other locations.

Location

Remote (U.S. employees may live in any of the 50 United States, with limited exceptions).

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.