Virtual Financial Planning Client Service Associate

Overview

The Client Service Associate (CSA) plays an essential role in the organization’s daily operations, serving as a point of contact for clients and providing administrative and operational support to the advisory team. This role focuses on delivering a high-touch, seamless client experience while ensuring back-office processes are completed accurately and in compliance with industry regulations.

Part-time role at approximately 30 hours per week.

Responsibilities

Client Relationship Management

• Serve as a point of contact for client inquiries, providing timely and professional responses via phone and email.
• Assist with onboarding new clients, including preparing and processing required account opening documentation (e.g., financial planning agreements, investment management agreements, ERISA forms, Investment Policy Statements, etc.).
• Maintain accurate, up-to-date client records in the firm’s CRM (Advyzon).
• Monitor, reply to, and forward email communications.

Operational Support

• Facilitate account maintenance requests, including journals, fund transfers, wires, ACATs, and address changes.
• Prepare comprehensive client meeting kits, including performance reports, agendas, and required disclosure documents.
• Monitor and track pending transfers and new account status, proactively troubleshooting issues with custodians or third-party vendors.
• Assist with firm-wide mailings, newsletters, and client communications.

Compliance & Administration

• Ensure client files and communications are maintained in accordance with SEC/FINRA regulations and firm policies.
• Support leadership with gathering data for internal audits or regulatory reviews.
• Manage general office administrative tasks, including filing, supplies procurement, and document scanning.

Requirements

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with financial CRM software (Advyzon).
• Experience with financial planning software (Right Capital).
• Experience with custodial platforms (e.g., Schwab).

Soft Skills

• Exceptional verbal and written communication skills.
• Strong attention to detail and high organizational ability.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Service-oriented mindset with focus on building long-term client trust.
• Maintain client confidentiality of client materials, account numbers, and all other data to employees or their assigned Financial Advisor (IAR) at Collective Wealth Partners.

Competencies for Success

• Reliability: Follows through consistently on client requests and internal tasks.
• Discretion: Handles sensitive financial and personal client information with the highest level of confidentiality.
• Problem Solving: Takes initiative to resolve operational hurdles and improve workflow efficiencies.

Compensation & Benefits

Not provided in the job description.

Location

Not provided in the job description.