Accounts Payable/Accounts Receivable Specialist

Overview

This position is fully remote. The role supports customer service and accounting operations by handling supplier, customer, property, and internal stakeholder inquiries, researching account issues, and maintaining accurate invoice and payment records.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Starting salary is $22 an hour, based on experience.

Responsibilities

• Respond to supplier, customer, property, and internal stakeholder inquiries, providing timely and effective customer service.
• Research supplier claims, invoice discrepancies, payment questions, billing issues, credit balances, debit balances, and other account issues; communicate status and required next steps.
• Review invoices and related transactions for proper handling, coding, approval routing, supporting documentation, and compliance with AP policies.
• Reconcile non-complex supplier statements and assigned account activity; work with suppliers, customers, and internal teams to resolve open items.
• Monitor and resolve assigned aged RNI items, pending receipts, invoice exceptions, open statement issues, and AP or AR aging items.
• Assist in auditing invoice batches, supplier accounts, workflow items, payment application, and transaction data prior to posting or payment processing, as needed.
• Match and apply property direct debit payments; support cash application, payment posting, billing support, claims research, and receivable follow-up as assigned.
• Follow up on overdue receivables, unresolved balances, and open customer or supplier issues, including collection or courtesy calls when assigned.
• Execute invoice, account, and system maintenance in Oracle, Coupa, or other ERP/procure-to-pay systems as assigned.
• Support data entry, reporting, queue management, and transaction review needs for corporate, property, and retail operations.
• Serve as a liaison to property Finance teams, Procurement, Vendor Maintenance, Treasury, and internal AP/AR teams to resolve issues and support process consistency.
• Maintain compliance with company policies, internal controls, SOX requirements, and applicable regulatory requirements.
• Maintain strict confidentiality in all departmental and company matters.
• Support special projects, process documentation, system testing, reporting, and other duties as assigned.

Requirements

• Must be at least 21 years of age.
• Associate degree in Accounting, Finance, Business, or a related field preferred; two or more years of accounts payable, accounts receivable, accounting operations, shared services, or related experience required; or equivalent combination of education and experience.
• Must have strong attention to detail when reviewing invoices, supplier records, customer accounts, payment data, receivable activity, and system information.
• Must have excellent verbal and written communication skills.
• Must be able to work independently in a remote environment, maintain accountability for assigned work, and exercise sound judgment when escalating issues.
• Must have strong organization skills with the ability to prioritize and handle multiple tasks, deadlines, queues, and stakeholder requests.
• Must be able to interpret written and verbal instructions, apply documented procedures, and maintain compliance with control requirements.
• Ability to effectively present information and respond to questions from managers, suppliers, customers, property teams, internal customers, and business partners.
• Must be proficient in Microsoft Outlook, Word, and other Microsoft applications.
• Must have the ability to identify problems, collect and analyze data, research system and account activity, document findings, and communicate resolution steps clearly.
• Reasonable accommodation may be provided to enable qualified individuals to perform the essential functions.

Language Skills

• Ability to read and interpret documents in English, including policies, procedure manuals, system instructions, supplier and customer correspondence, invoices, statements, aging reports, and business communications.
• Ability to communicate verbally and in writing in English is required.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to analyze AP and AR issues involving multiple variables, research system, supplier, customer, invoice, payment, and account data, and recommend practical resolution steps.

Work Environment

• Fully remote role. Team member must maintain a professional remote work environment, reliable internet access, and availability during standard business hours or as business needs require.

Preferred Qualifications

• Experience with a multi-unit company, shared services environment, high-volume AP operation, AR operation, or corporate accounting support function.
• Experience with Coupa, Oracle, or similar ERP/procure-to-pay, billing, or accounts receivable systems.
• Intermediate Microsoft Excel skills preferred, including filtering, sorting, basic formulas, lookups, pivot tables, and data analysis.

Compensation & Benefits

• Starting salary: $22 an hour, based on experience.
• Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience.
• Base salary is one component of a Total Rewards package, which may include wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage, 401(k) matching, and an annual performance bonus may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.