Accounts Receivable Administrator (US)

Overview

This role provides financial and administrative support to the Collections team. Responsibilities include assisting with client onboarding, payment processing, account research, refunds, financial reporting, and vendor documentation. The position supports accurate financial records, timely transaction processing, and efficient day-to-day operations for both internal teams and clients.

Responsibilities

• Assist with client onboarding by gathering required financial documentation, establishing new client profiles, and following onboarding procedures
• Complete and process vendor forms, ensuring accuracy and compliance with company policies
• Process credit card payments, verify transactions, and ensure payments are accurately posted to accounts
• Generate and review reports related to outstanding balances, collections activity, and financial transactions to support management decisions
• Research payment discrepancies, investigate missing transactions, and coordinate with internal teams or clients to resolve financial issues
• Prepare and submit refund documentation through Chrome River for processing client overpayments
• Provide administrative support to Collections Managers, including professional communication with clients, vendors, and internal teams
• Perform other duties and projects as assigned

Requirements

• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent analytical, research, and problem-solving skills, particularly when reviewing financial information and resolving discrepancies
• Strong attention to detail and a commitment to maintaining accurate financial records
• Effective verbal and written communication skills, with the ability to interact professionally with clients, colleagues, and business partners
• Ability to exercise sound judgment when addressing client concerns and handling sensitive financial information
• Ability to thrive in a fast-paced, client-focused, and deadline-driven environment
• Intermediate proficiency in Microsoft Word and Excel
• Ability to learn and adapt to additional software systems through company-provided training

Education & Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Five years of experience preferred
• Previous experience in collections, accounts receivable, or financial administration within a professional services environment preferred
• Legal industry experience is a plus
• Experience with Aderant, Chrome River, Workday, PayPal, Microsoft 365, and ARCS is preferred

Compensation & Benefits

• Starting pay ranges from $45,000 - $55,000 annually

Physical Demands / Work Environment

• Prolonged periods of sitting at a desk are required to operate a computer.

Equal Opportunity

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.