Accounts Receivable & Collections Specialist

Overview

The organization is seeking an Accounts Receivable & Collections Specialist to play a critical role in the Order-to-Cash process. This position focuses on resolving complex accounts receivable issues and ensuring timely cash collections while managing a portfolio of customer accounts in a fast-paced SaaS environment.

Responsibilities

• Manage a portfolio of customer accounts to drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, and billing discrepancies.
• Research unapplied payments by reviewing remittances, invoices, contracts, and payment histories.
• Own issue resolution with timely follow-up to customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activities and customer communications accurately in NetSuite and related systems.
• Collaborate with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts and recommend practical solutions.
• Analyze aging trends and recurring collection issues to identify root causes.
• Recommend improvements to collection efficiency and reduce payment issues.
• Maintain standardized collection procedures and documentation.
• Support process improvements related to payment resolution and cash application.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field, or equivalent experience.
• Seven or more years of progressive B2B accounts receivable and commercial collections experience.
• Proven ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with high attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Preferred Qualifications

• SaaS or subscription business experience.
• NetSuite and Salesforce experience.
• Cross-functional teamwork experience.
• Mentoring experience.

Compensation & Benefits

• Base salary range: $78,000 to $95,000 USD, plus equity and benefits.
• Variable pay, bonuses, and other compensation will be discussed during the interview process.
• Salary determined by role, level, location, skills, experience, and education.
• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Unlimited paid time off.

Location

• Location is not specified in the provided description.