Accounts Receivable Representative

Overview

This role involves serving as an Accounts Receivable (AR) Representative, acting as a liaison between the organization and its customers. The position focuses on providing excellent customer service related to the timely collection of service and parts receivables and responding professionally to inquiries regarding those receivables.

Location: Remote

Compensation Range: $16.85 - $24.05 per hour, with a typical starting range of $16.85 - $21.00. Actual pay will depend on skills, experience, job-related knowledge, and location, and will be determined during the interview process in accordance with applicable pay equity and transparency laws.

Responsibilities

• Monitor customer accounts daily to identify aged receivables
• Contact customers to secure timely payments
• Maintain accurate records, reports, and system updates
• Handle inbound AR-related calls and billing inquiries
• Research and resolve service and parts billing issues
• Respond to internal and external inquiries within service-level timelines
• Support additional AR and collections tasks as needed

Requirements

• High school diploma or equivalent
• 18 years of age or older
• Strong attention to detail and a sense of urgency
• Clear, professional communication skills, both written and verbal
• Strong active listening and problem-solving abilities
• Critical thinking skills to evaluate and resolve issues effectively
• Strong time management and ability to prioritize competing tasks
• Prior customer service experience
• Comfortable navigating multiple systems and tools

Preferred Qualifications

• Experience with outbound calls or collections is a plus

Compensation & Benefits

• Competitive pay
• Medical, dental, and vision insurance plans
• Paid holidays and paid time off (PTO)
• Short-term and long-term disability coverage
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Access to learning and development resources
• Vehicle purchase discounts
• Wellness programs

Additional Information

The employer is a drug-free workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.