Accounts Receivable Specialist

Overview

This role manages end-to-end accounts receivable operations to support the organization’s financial health. Responsibilities include accurate and timely invoicing, account reconciliation, cash application, collections, dispute resolution, and reporting. The Accounts Receivable Specialist partners with clients, Sales, Project Managers, and other internal teams to resolve account issues, ensure timely payments, and maintain accurate financial records.

Responsibilities

• Submit accurate and timely client invoices and account statements
• Monitor accounts receivable aging and prioritize collection activities based on account status and payment history
• Follow up professionally and consistently with customers regarding past-due invoices and outstanding balances to reduce Days Sales Outstanding (DSO)
• Research and resolve billing questions, payment discrepancies, unapplied cash, credits, and other account-related issues
• Reconcile customer accounts and ensure transactions are accurately recorded and properly applied
• Collaborate with Sales Representatives, Project Managers, and other internal departments regarding account discrepancies, collection efforts, and customer account issues
• Identify accounts requiring additional attention and recommend next steps, including escalation, third-party collections, bad debt placement, or write-offs
• Maintain accurate and organized documentation of collection activities, customer communications, account reconciliations, and dispute resolution
• Generate and distribute accurate and timely customer invoices and account statements
• Identify opportunities to improve billing, collections, reconciliation, and cash application processes
• Ensure compliance with company policies and procedures related to accounts receivable and collections

Requirements

Required

• High school diploma or equivalent required; Associate’s degree in Accounting, Finance, Business, or a related field preferred, or an equivalent combination of education and experience
• Minimum of 3 years of experience in accounts receivable, billing, collections, cash application, or related financial operations
• Strong knowledge of accounts receivable, billing, collections, cash application, account reconciliation, and payment processing
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel
• Experience working with an ERP, billing, accounting, or financial management system
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• High degree of accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment
• Ability to work collaboratively with customers and internal departments while maintaining professionalism and confidentiality

Preferred

• Experience in legal services, records retrieval, healthcare support services, or another professional services environment
• Experience with Workday or a similar ERP platform
• Experience working with third-party collection agencies or outsourced billing vendors
• Experience with account escalation, bad debt processes, and write-off recommendations

Compensation & Benefits

• Competitive pay and quarterly incentives
• Comprehensive benefits, 401k, and wellbeing programs
• Paid time off and holidays
• Professional development and career growth opportunities

Equal Employment Opportunity & Accessibility

The employer is committed to equal employment opportunities for all individuals and makes hiring decisions without unlawful consideration of protected characteristics.

The employer also strives to make the application process accessible. If you require an accommodation or assistance due to a disability, request handling will be confidential and your application status will not be negatively affected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.