Accounts Receivable Specialist

Overview

This fully remote AR Specialist role ensures a smooth billing and collections experience for customers. You will serve as the front line for billing inquiries, invoice follow-ups, and payment collections, working closely with customers to resolve issues and support timely payment.

Responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with internal teams (including Sales, Customer Success, and Finance)
• Manage and track billing inquiries and collection activities to ensure clear documentation and timely follow-up
• Work with customers to address concerns, clarify invoice details, and resolve disputes
• Maintain a professional and empathetic approach when communicating with customers, including in challenging or escalated situations
• Identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems
• Assist with maintaining accurate customer billing records and payment status
• Support the Finance team with reporting and operational improvements related to billing and collections

Requirements

• Bachelor’s degree in Finance, Business, or a related field
• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role (preferred)
• Able to work continental US hours
• Strong written and verbal English skills, with confidence interacting with customers by phone and email (must be demonstrated throughout the interview process)
• Strong interpersonal skills to handle customer issues
• Highly organized with strong follow-up skills and attention to detail
• Self-starter who takes ownership of issues and drives them to resolution
• Comfortable managing multiple conversations, cases, and priorities simultaneously
• Experience working in fast-paced or high-growth environments (a plus)
• Familiarity with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) (a plus)

Compensation & Benefits

• Paid in USD

Location

• Completely remote
• Requires work between 9 am and 5 pm ET

Equal Opportunity

The employer is an equal opportunity employer. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity is valued, and applicants are encouraged to apply even if they do not meet 100% of the qualifications.

Colorado Resident Notice

If you are a Colorado resident: Please contact us by emailing recruiting to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.