Accounts Receivable Team Lead

Overview

This role involves leading Accounts Receivable Billing Specialists while supporting daily accounts receivable, billing, and collections operations. The position blends hands-on billing and collections responsibilities with day-to-day team supervision, coaching, and performance oversight to help ensure billing issues are resolved efficiently and outstanding balances are addressed.

Responsibilities

Team Leadership & Supervision

• Provide day-to-day supervision, guidance, and support to Accounts Receivable Billing Specialists.
• Coordinate daily workloads, assign responsibilities, and monitor progress to ensure timely completion of billing and collection activities.
• Train, coach, and mentor team members on billing procedures, collection practices, customer communication, and company expectations.
• Monitor individual and team performance, providing constructive feedback, recognizing achievements, and addressing opportunities for improvement.
• Assist with onboarding and training new team members to ensure consistency in processes and expectations.
• Support employee accountability by addressing performance and attendance concerns in coordination with management and Human Resources.
• Foster a positive, collaborative team environment that promotes accountability, professional growth, and exceptional customer service.

Accounts Receivable & Billing Operations

• Oversee daily accounts receivable activities, including outstanding balances, payment collection, invoice processing, and billing adjustments.
• Contact customers through phone, email, mail, and text to resolve past-due balances and billing-related concerns.
• Assist with escalated customer billing issues, providing professional and timely resolutions.
• Monitor aging accounts, collection activity, and outstanding balances to identify trends and opportunities for improvement.
• Ensure accurate processing of payments, invoice releases, account adjustments, and customer account documentation.
• Maintain accurate records and ensure billing and collection activities follow established company policies and procedures.
• Perform hands-on billing and collection responsibilities as needed to support team operations.

Performance Monitoring & Process Improvement

• Track and review key accounts receivable performance metrics, including collection results, outstanding balances, productivity, and account resolution.
• Identify recurring billing issues, process inefficiencies, and opportunities to improve collection results.
• Collaborate with the Staff Accountant and other departments to resolve account discrepancies and improve workflows.
• Assist with developing, implementing, and maintaining standardized billing and collection procedures.
• Provide regular updates to management regarding team performance, collection trends, and operational challenges.
• Promote accuracy, efficiency, and consistency across all accounts receivable activities.

Requirements

• High school diploma or GED required; additional education in accounting, business, or a related field is a plus.
• Previous experience in accounts receivable, billing, collections, or a related financial support role.
• Prior team lead, supervisory, or employee training experience preferred.
• Strong customer service and conflict-resolution skills.
• Proficiency in Microsoft Excel and comfort working with billing software and financial systems.
• Excellent organizational skills and attention to detail.
• Ability to analyze information, recognize trends, and identify opportunities for improvement.
• Strong written and verbal communication skills.
• Ability to prioritize competing responsibilities while supporting the needs of the team.
• Confidence in providing feedback, coaching employees, and maintaining accountability.
• Self-motivated, dependable, and comfortable taking initiative.
• Commitment to fostering a positive workplace culture and supporting the professional development of others.

Preferred Qualifications

• Spanish fluency preferred.

Compensation & Benefits

• Reports to: $19–$21/hr
• Employment status: Full-Time, Hourly, Non-Exempt (At-Will)
• Competitive hourly pay based on experience
• Competitive health insurance, including medical, dental, and vision
• 401(k) retirement plan with a generous company match
• Paid Time Off (PTO) available after just 30 days
• Paid holidays, sick leave, and bereavement leave
• Individualized leadership development opportunities
• Paid hands-on training and professional development
• Potential remote work flexibility following training and approval

Location

• Logan, Utah (potential remote eligibility following in-office training and subject to approval)

Additional Information

• Start date: Available for a quick start