Advanced Strategic Portfolio Recovery Agent

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Posted Jul 11, 2026

Remote · US · ask about Worldwide Full Time

$51.5K – $59.8K/yr

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Overview

This role is responsible for managing receivables operations for strategic accounts with complex billing structures. The position focuses on ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer relationships, and optimizing cash flow.

Responsibilities

Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms.
Collaborate with clients to obtain promises to pay, resolve payment discrepancies and delinquencies, and establish mutually beneficial arrangements.
Develop and deploy strategies to optimize collections processes, reduce outstanding balances, decrease portfolio Days Sales Outstanding (DSO), and increase customer adherence to contractual payment terms.
Conduct complex monthly audits and account reconciliations for multiple off-cycle, non-standard billing customers to ensure accuracy in receivables records and prevent embedded receivables.
Identify trends, anomalies, and potential risks within the accounts receivable portfolio.
Ensure compliance with internal controls and regulatory standards.
Monitor billing processes and address any issues or discrepancies to facilitate prompt payments.
Provide regular updates to leadership and internal stakeholders on collections status and client interactions.
Build and maintain strong relationships with key strategic customers to facilitate prompt payments, proactively resolve issues, address inquiries, and ensure overall customer satisfaction.
Collaborate with sales and account management teams to align collections efforts with broader business strategies.
Share insights on client payment behaviors and potential risks impacting business relationships.
Identify and implement process improvements in the collections workflow to enhance efficiency and effectiveness.
Implement best practices to streamline collections processes, reduce outstanding balances, and lower DSO.
Work with internal stakeholders to streamline invoicing, payment, and reconciliation workflows.
Proactively identify and pursue opportunities to integrate AI and automation technologies into operational processes to drive scale, reduce manual processes, and mitigate operational risks.

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Requirements

Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience.
Minimum of 4 years of progressive experience in accounts receivable.
In-depth knowledge of accounting principles, accounts receivable processes, complex billing terms, and collections strategies.
Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements.
Advanced account reconciliation and auditing skills, including experience preparing and presenting audits to internal and/or external stakeholders.
Superior critical thinking, problem-solving, and decision-making abilities.
Effective verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
Must successfully pass a background investigation.

Compensation & Benefits

Base pay range: $51,500.00 - $59,800.00.
Actual pay will vary based on qualifications, skills, competencies, and proficiency.
Compensation package may include commissions for sales roles or quarterly/annual bonuses for non-sales roles, depending on applicable plans.
Comprehensive benefits include health, dental, and vision insurance; retirement savings plan; paid time off; health savings and flexible spending accounts; life and disability insurance; tuition reimbursement; and more.