AR Specialist - Cash Applications

Overview

This position supports the order-to-cash process by accurately applying customer payments to open invoices, reconciling daily cash activity, researching unapplied or unidentified payments, and maintaining the integrity of accounts receivable records.

This position is not available to residents of California.

Responsibilities

• Post and accurately apply customer payments received through ACH, wire transfer, lockbox, check, credit card, electronic remittance, and customer portals by matching remittance details to the appropriate customer accounts and open invoices
• Research and resolve unapplied or unidentified cash, missing payments, short payments, overpayments, deductions, and other payment discrepancies
• Partner with Accounting to reconcile daily cash postings to bank deposits, lockbox reports, credit card clearing accounts, and applicable general ledger accounts
• Support month-end close activities related to cash application, including preparation and maintenance of accurate reconciliation records and supporting documentation
• Serve as the primary Cash Application contact for processing approved refunds related to online purchases, sales-assisted purchases, and Annual Maintenance Fees transactions
• Maintain cash application procedures, reconciliation documentation, exception research, adjustment support, and other records in accordance with company policies and audit requirements
• Analyze recurring cash application exceptions and recommend process improvements that reduce unapplied cash and improve posting accuracy
• Meet established daily processing and service-level expectations while maintaining accuracy in a high-volume accounts receivable environment
• Support ERP and CMS implementations, enhancements, and upgrades by participating in system testing and updating related procedures and user documentation
• Provide timely, professional service to internal and external customers through the case management system and AR mailbox
• Perform other duties as assigned

Behavioral Competencies

• Strength with data analysis, follow-up, initiative, integrity, and judgement
• Team player with the ability to provide excellent customer service to candidates and members
• Ability to analyze and evaluate documentation for accuracy
• Ability to process data entry with accuracy and efficiency
• Detail oriented, organized, and able to multitask
• Well-developed verbal and written communication skills
• Strong critical thinking and problem-solving skills

Qualifications

• Proficient in Microsoft Office (Word, and Outlook) with strong Microsoft Excel skills
• Strong attention to detail and accuracy in financial transactions
• Excellent analytical, research, and problem-solving skills
• Experience with process improvement
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines
• Commitment to confidentiality, compliance, and audit readiness
• Ability to research payment discrepancies, interpret remittance information, and communicate clearly with internal teams and customers
• Experience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools preferred
• ERP implementation and documentation creation a plus

Education and Work Experience

• High school diploma or equivalent required; associate or bachelor’s degree in Accounting, Finance, Business, or related field preferred
• 2 years minimum AR experience required
• Working knowledge of accounts receivable processes, invoice matching, payment posting, and account reconciliation
• Previous experience in accounts receivable, cash application, accounting support, billing, collections, or payment processing required
• Experience working with AI tools or a demonstrated willingness to learn

Compensation & Benefits

• Pay range: $24.18 - $26.60 /Hr.
• Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
• A comprehensive benefits package is provided.

Location

• Regular daily online attendance with a full-time work from home model

Physical and Mental Demands

• Work extended hours or overtime, when necessary
• Less than 5% travel required
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain in a stationary position, often standing or sitting, for prolonged periods

Additional Information

• This position will be posted for a minimum of 5 calendar days.
• This is a current vacancy, and the employer intends to fill this position within approximately 30 days.
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.