Bill Only Specialist I (34660)

Overview

This role involves managing invoicing and billing processes with accuracy and efficiency for a medical device organization specializing in surgical solutions. The position ensures all billing documentation complies with company policies and regulatory requirements while addressing inquiries from customers and sales representatives. Collaboration with sales, customer service, and finance teams is essential to resolve billing issues and improve processes.

Responsibilities

• Manage incoming purchase orders, including Bill Onlys, Ship and Replace, GHX, IPS orders, and other EDI platforms.
• Ensure accurate data entry and proactively update order statuses to accelerate the billing process.
• Prepare approved Bill Only orders for invoicing, resolve discrepancies, and utilize SAP for Bill Only transactions.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
• Validate and replenish surgical products using appropriate platforms.
• Verify ship-to and replenishment locations in coordination with sales and operations teams.
• Restock products for Bill Only orders and ensure batch accuracy, resolving discrepancies as needed.
• Build relationships with sales representatives to assist with surgery product usage inquiries and data entry into Salesforce and SAP.
• Provide phone and email support for sales and healthcare professionals, escalating issues based on priority and complexity.
• Collaborate with distribution, sales, shipping, warehouse, and carrier personnel to track and expedite deliveries.
• Follow up with hospitals and/or sales reps to collect purchase orders and clarify discrepancies.
• Contribute to process improvement initiatives and maintain a clean, safe, and organized Bill Only area.
• Ensure compliance with company policies and confidentiality requirements.
• Maintain detailed records of customer interactions, transactions, inquiries, and actions taken.
• Investigate and resolve customer complaints, ensuring high service levels and addressing discrepancies.
• Perform other related duties as assigned to support overall team objectives and operational efficiency.

Requirements

Educational and Experience

• High school diploma or equivalent.
• One year of customer service experience preferred.
• Proficient user of Microsoft Office applications.
• Experience with SAP and Salesforce preferred but not required.
• Must sign a remote worker policy.
• Must maintain a safe working environment.

Knowledge, Skills, and Abilities

• Flexibility, personal integrity, and an empathetic mindset.
• Ability to function effectively as a team member.
• Adherence to quality and safety policies and procedures.
• Ability to retrieve and interpret documentation.
• Ability to work independently under minimal supervision.
• Strong interpersonal skills with effective communication at all levels internally and externally.
• Problem-solving, decision-making, adaptability, and flexibility.
• High level of customer service with a positive attitude.

Skill Requirements

• Typing and computer keyboard proficiency.
• Ability to utilize computer software (Microsoft Office, SAP, Salesforce).
• Retrieve, compile, and verify information.
• Maintain records and logs.
• Organize and prioritize tasks.
• Operate office equipment.
• Verbal and written communication skills.
• Public speaking and group presentation skills.
• Research, analyze, interpret information.
• Investigate, evaluate, and recommend actions.

Physical Requirements

• Sitting for extended periods.
• Extended periods viewing computer screen.
• Reading, speaking, hearing/listening.
• Maintain regular, punctual attendance.
• Writing.

Work Environment

• Normal office environment.

Compensation & Benefits

• Competitive benefits package including paid parental leave.
• In-house training and professional development opportunities.
• Initial 90-day training period in-office from 9:00 AM to 6:00 PM.
• After training, schedule shifts to 9:30 AM to 6:30 PM with 100% remote work.

Location

• Local remote position with initial in-office training.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Additional Information

• This employer maintains a drug-free workplace policy.