Bill Operations Specialist

Overview

An industry-leading software company specializing in energy and sustainability management is seeking a Bill Operations Specialist. This role is essential in delivering accurate, timely, and high-quality managed services to customers. The position suits individuals who enjoy analytical work, problem-solving, and working within structured, SLA-driven environments. The specialist will directly impact customer satisfaction, data quality, and operational value.

Responsibilities

• Resolve audit flags and kickouts quickly and accurately to maintain clean billing data.
• Retrieve missing utility bills from vendors and provide clear, timely status updates to customers.
• Run and deliver recurring reports such as Missing Bills, Flag Reports, Kickouts, and Bill & Batch Spreadsheets with precise filtering and on-schedule delivery.
• Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate before payment runs.
• Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates.
• Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team.
• Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities.
• Maintain and improve managed services documentation within Confluence.
• Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows.
• Support special projects involving customer data cleanup, bulk audit review, or other operational needs.

Requirements

• Experience in utility billing, accounts payable/accounts receivable, fintech, data processing, or operations supporting accuracy-driven, structured workflows.
• Ability to work within SLA-driven environments while managing recurring deadlines across multiple customers.
• Strong customer-facing communication skills for clear, professional interactions with customers and vendors.
• Familiarity with CRM systems, workflow tools, or ticketing platforms, with the ability to learn new systems quickly.
• Understanding of bill processing workflows, including audits, kickouts, and bill import validation.
• Ability to interpret utility bills, meters, rates, and billing data with precision and attention to detail.
• Effective communication and coordination skills to support vendor outreach and provide clear, consistent updates.
• Working knowledge of EUM, DataCAP, CSV editing, and data review tools, or the ability to learn them quickly.
• High attention to detail and accuracy to ensure strong data quality.
• Ability to prioritize work and meet deadlines across multiple customers and recurring cycles.
• Analytical and problem-solving skills to investigate and resolve billing or data issues.
• Ability to work independently and collaborate across teams, especially with capture services and customer success.
• Adaptability and resilience in a constantly evolving operational environment.
• Associate or Bachelor's degree preferred, or equivalent relevant experience.

Compensation & Benefits

• Annual base salary range: $55,000 - $65,000, commensurate with experience, knowledge, skills, and abilities.
• 100% company-paid health, dental, and vision coverage for employees; competitive cost-sharing for family coverage.
• Company-paid life and long-term disability insurance.
• Adoption grants and paid leave to support growing families.
• Wellness programs focused on physical and mental health.
• 401(k) plan with a 3% company match.
• Monthly connectivity stipend to support remote work.
• Tuition assistance for continued learning and career growth.
• Flexible time off policy.
• Remote-first workplace with options for in-person office connection.
• Charitable contributions and matched giving programs.
• Paid community service hours.

Location

Remote-first position with flexibility to connect in-person at company offices.

Additional Information

• The employer is an equal opportunity organization committed to diversity and inclusion.
• Reasonable accommodations are provided for qualified individuals with disabilities.
• Visa sponsorship is not available for this position at this time.