Working Capital Supervisor

Overview

This role leads working capital operations within a Shared Service Center in India, supporting finance processes across Accounts Receivable (AR), Credit & Collections, Cash Application, and Accounts Payable (AP). The position partners closely with U.S.-based finance, sales, customer service, and operations teams to improve cash flow, reduce overdue receivables, maintain internal controls, and deliver accurate, timely transactional finance support.

Responsibilities

Working Capital Leadership

• Lead all working capital-related activities within the Shared Service Center.
• Drive improvements in Days Sales Outstanding (DSO), collections effectiveness, and cash conversion.
• Monitor aging reports and proactively identify collection risks.
• Develop action plans to reduce overdue balances and improve cash flow.
• Support monthly cash forecasting activities.

Accounts Receivable & Credit Management

• Supervise customer invoicing, cash application, dispute resolution, and collections processes.
• Review collection escalations and coordinate resolutions with U.S. business partners.
• Ensure credit reviews are completed in accordance with company policies.
• Monitor customer credit exposures and recommend risk mitigation actions.
• Process credit card payment transactions.
• Resolve disputes and process credit memos on customer accounts.
• Create new customer accounts in Oracle ERP.
• Manage upload of sales tax exemption certificates to Avalara.

Accounts Payable Operations

• Oversee invoice processing, payment execution, and vendor inquiry resolution.
• Ensure adherence to payment terms and approval workflows.
• Support vendor statement reconciliations and issue resolution.
• Identify opportunities to improve efficiency through automation and standardization.
• Create payment batches for ACH and wire payments in bank and ERP.

Shared Service Center Management

• Directly supervise SSC employees and contractors supporting finance operations.
• Establish individual and team performance objectives.
• Conduct regular performance reviews, coaching, and employee development activities.
• Manage workforce planning and resource allocation across finance processes.
• Maintain documented standard operating procedures and process controls.

Process Improvement & Controls

• Drive continuous improvement across Order-to-Cash and Procure-to-Pay processes.
• Implement KPI dashboards and performance reporting.
• Ensure compliance with internal control requirements, audit standards, and company policies.
• Support internal and external audit requests.
• Partner with ERP and business teams to improve process automation and reporting capabilities.

Stakeholder Management

• Serve as the primary Shared Service Center contact for finance leadership.
• Collaborate with U.S.-based sales, operations, customer service, and finance teams.
• Participate in regular operational reviews with finance leadership.
• Escalate service delivery issues and recommend corrective actions.

Requirements

• Bachelor’s degree in Accounting, Finance, Commerce, or Business Administration.
• 12+ years of experience in Accounts Receivable, Credit & Collections, Accounts Payable, or Finance Operations.
• 3+ years of supervisory or team leadership experience.
• Experience working within a Shared Service Center or Global Business Services environment.
• Experience supporting U.S.-based operations preferred.
• Manufacturing or industrial industry experience preferred.

Technical Skills

• Strong understanding of working capital management principles.
• Experience with ERP systems, preferably Oracle.
• Advanced Microsoft Excel and reporting skills.
• Knowledge of internal controls and financial compliance requirements.
• Experience building and managing KPI reporting.

Leadership Competencies

• Strong people leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively across multiple cultures and time zones.
• Strong analytical and problem-solving capabilities.
• Results-oriented with a continuous improvement mindset.

Preferred Qualifications

• MBA, CA, CPA, CMA, or equivalent certification preferred.

Key Performance Indicators

• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Past-Due Accounts Receivable %
• Cash Application Accuracy
• Invoice Processing Cycle Time
• On-Time Vendor Payment %
• Shared Service SLA Compliance
• Productivity Per FTE
• Audit and Internal Control Compliance
• Customer and Stakeholder Satisfaction

Location

India (Shared Service Center)

Unsolicited Assistance

• The employer does not accept unsolicited assistance from headhunters or recruitment firms for any job openings. Resumes or profiles submitted without a valid, signed search agreement approved by Talent Acquisition will be treated as the employer’s property, and no fee will be paid if a candidate is hired due to an unsolicited referral.