Billing Analyst

Overview

The Billing Analyst is a member of the Finance team supporting core execution across the Order-to-Cash lifecycle. The role ensures accurate billing through contract updates, credits posting, usage processing, and customer changes that impact revenue. Analysts perform level 2 operational review of billing requests coming from across the organization, validating accuracy, policy compliance, SOX alignment, and feasibility before changes are executed in the billing system.

This position manages high-volume operational workflows, demonstrates strong ownership and system literacy, and identifies inefficiencies across billing and contract processes to provide operational stability and reliable revenue reporting.

Responsibilities

• Process contract updates, credits, usage imports, invoice updates, and customer changes with a high degree of accuracy and timeliness.
• Perform cross-system data validation across ERP and CRM platforms to ensure completeness, consistency, and readiness for execution.
• Conduct level 2 review and validation of billing update requests from partner teams, confirming contractual accuracy, policy compliance, and operational feasibility prior to system changes.
• Research and resolve billing exceptions using structured, independent analysis; escalate complex or systemic issues as appropriate.
• Identify inefficiencies, recurring issues, or control gaps within workflows and propose improvement opportunities related to process, documentation, or controls.
• Maintain billing documentation and adhere to established operational controls and audit requirements.
• Support ad-hoc reporting and data requests through accurate data pulls, validation, and clear operational summaries.
• Partner with Billing Support, Customer Success, Sales, and Finance teams to provide reliable operational guidance and resolve billing-related inquiries.

Requirements

• Bachelor’s degree (Business, Accounting, or Finance preferred), or combination of equivalent education and experience.
• 2+ years of experience in billing, order-to-cash, revenue operations, or finance operations.
• Strong analytical ability to identify discrepancies, validate complex data, and assess downstream financial impact.
• Hands-on experience using ERP and/or CRM systems for transaction validation, reconciliation, and problem investigation.
• Demonstrated experience performing level 2 reviews/validations and resolving inquiries within policy and control frameworks.
• Proficiency with Excel (pivot tables, lookups) or equivalent tools, with effective cross-functional communication and collaboration skills.
• Exposure to controlled billing processes, audit requirements, or adherence to internal operational policies.
• Experience with contract lifecycle updates, credits, invoicing, or usage-based billing workflows.
• Familiarity with ERP and CRM systems for transaction validation, cross-system checks, and exception resolution.
• Experience identifying workflow inefficiencies and contributing to process improvements or documentation updates.
• Experience partnering with Customer Success, Sales, Finance, or Billing Support teams to resolve operational inquiries.

Compensation & Benefits

• Hourly pay range: $23.55–$29.32. The actual pay offered will be determined based on education, relevant skills, work history, certifications, location, and other factors, and may fall anywhere within the range.
• Comprehensive benefits package supporting employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Location

• Fully remote within the United States.

Equal Opportunity

The employer is committed to affirmative action and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.