Billing and Collections Specialist

Overview

A remote, nationwide opportunity is available for a Billing and Collections Specialist to support timely invoicing and payment collection from companies, institutions, and students. This role focuses on minimizing accounts receivable aging and requires effective communication and familiarity with invoicing and collections software.

Responsibilities

• Communicate professionally and promptly with companies, institutions, and students via phone, email, chat, or other methods
• Ensure billing is complete, accurate, timely, and up-to-date
• Manage aging accounts to reduce bad debt impact
• Send billing to companies, institutions, students, and sponsors to secure funding
• Collaborate with support teams to provide accurate responses regarding products and services
• Certify Military students’ eligibility as needed (e.g., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy)
• Organize workload to follow up on all queues and shared departmental email accounts
• Assist in developing and documenting departmental Statements of Processes
• Troubleshoot issues and improve processes benefiting the organization and clients
• Support the Accounting Department in resolving deposit issues for month-end

Minimum Requirements

• Associate’s Degree in Business, Communications, or Accounting required; Bachelor’s degree preferred
• Minimum 2 years of experience in Collections, Accounts Receivable, Customer Service, or related client service roles
• Intermediate proficiency in Microsoft Word
• Beginner proficiency in Microsoft Excel
• Experience with Google Sheets and Google Docs
• Excellent customer service and problem-solving skills
• Professional telephone manner
• Strong analytical skills with attention to detail
• Ability to manage multiple tasks simultaneously
• Team-oriented with strong organizational skills
• Ability to handle complex information efficiently
• Strong verbal and written communication skills
• High degree of maturity, diplomacy, and professionalism
• Self-starter capable of working independently in a fast-paced environment

Preferred Qualifications

• Bachelor’s Degree in a business-related field
• Intermediate experience with Microsoft Excel

Compensation & Benefits

• Salary Grade A: $31,200 to $78,647 annually, based on qualifications and experience
• Remote work offering flexible work/life balance
• Comprehensive retirement package with 8-10% annual company contribution based on tenure
• Tuition assistance and substantial discounts for employees and close family members
• Comprehensive health benefits effective from day one of employment
• Generous paid time off including holidays, vacation, personal, sick leave, plus one volunteer day and one diversity and inclusion day

Location

Remote, United States (Nationwide)

Equal Opportunity

The employer is committed to an inclusive workplace valuing diversity and equity. All qualified applicants will receive consideration regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. Background checks comply with applicable laws and regulations. This is a drug-free workplace.