Billing and Collections Specialist

Overview

This fully remote role involves supporting the Billing & Collections Manager by managing collections on past-due accounts. The specialist will handle cash collections, place collection calls, research and resolve invoice discrepancies, and ensure timely and accurate payments. A strong understanding of billing regulations across states and requestor types is required, along with the ability to clearly explain fees to recipients.

Responsibilities

• Conduct collection efforts on accounts over 30 days past due
• Communicate professionally with clients via phone, email, and mail
• Build relationships with requestors to facilitate payment on past due or disputed invoices
• Explain fee calculations to recipients to clarify charges and address misunderstandings
• Identify, research, and promptly adjust account discrepancies
• Investigate and resolve differences between accounts receivable and requestor accounts payable
• Monitor slow and non-payers for pre-bill assignments
• Collaborate with other departments to obtain information or support for collections
• Report issues requiring management attention
• Work with Client Directors on accounts receivable adjustment decisions when appropriate
• Document account details, including collection activities and invoice discrepancy resolutions
• Prepare detailed transaction reports to assist requestors in releasing payments
• Sort, filter, and manipulate large data files (thousands of rows) in Excel
• Learn and utilize proprietary billing platform to investigate billing issues
• Work independently within established procedures
• Research issues and develop resolutions
• Safeguard sensitive data associated with the role
• Assist other departments as needed
• Perform other duties to ensure effective department operations

Minimum Qualifications

• High school diploma or GED equivalent
• At least 1 year of experience in accounting, billing, and collections (business-to-business preferred)
• Strong written and verbal communication skills
• Exceptional customer service skills with courteous interactions
• Ability to clearly articulate fee schedules to requestors
• Proven problem-solving skills and ability to investigate detailed transactions independently
• Ability to work effectively in a high-volume, fast-paced environment
• Strong interpersonal skills to build relationships with coworkers and customers
• Positive attitude and commitment to work excellence and customer service
• Proficiency in Microsoft Office, especially advanced Excel skills
• Physical requirements include sitting, standing, walking, talking, listening, frequent use of hands and fingers for typing and reaching, and occasional lifting/moving up to 25 lbs.

Location

• Fully remote position