Billing & Collections Consultant (Remote102026)

Overview

This role supports day-to-day billing, assessment, and collections functions for assigned community associations. The Billing and Collections Consultant ensures homeowner accounts are billed accurately, payments are applied properly, and collection activities are carried out in accordance with company policy, governing documents, and applicable state statutes.

The position reports to the Billing and Collections Manager and contributes to financial accuracy, delinquency reduction, and referral/recovery goals established by the Director of Billing and Collections. The Consultant serves as a resource for community managers, homeowners, and board members regarding billing and collection procedures.

Responsibilities

• Verify and validate recurring assessment billings, special assessments, and late fee charges.
• Ensure billing configurations align with governing documents, approved fee schedules, and state statute requirements.
• Reconcile homeowner account balances and resolve discrepancies promptly.
• Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority.
• Prepare and issue delinquency notices, payment plans, and demand letters as appropriate.
• Support timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy.
• Track collection activity, update records, and report status changes to the Billing and Collections Manager.
• Communicate professionally with homeowners regarding payment options, account balances, and collection procedures.
• Follow established collection configuration and escalation procedures to ensure compliance with state statutes and association governing documents.
• Maintain confidentiality and adhere to standards for data integrity and homeowner communication.
• Identify potential policy or procedural inconsistencies and elevate them to management for review.
• Serve as a resource to community management and accounting teams for billing and collections inquiries.
• Assist with implementing policy updates, delegated authority changes, and system improvements as directed.
• Participate in training sessions and team meetings to support consistent application of best practices.
• Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios.
• Provide regular account status updates and escalation recommendations.

Requirements

• Ability to perform day-to-day billing, assessment, and collections functions accurately and consistently.
• Knowledge of billing and collection processes, including compliance with company policy, governing documents, and applicable state statutes.
• Strong reconciliation and discrepancy-resolution skills.
• Professional communication with homeowners regarding account balances and payment options.
• Commitment to confidentiality and accurate data handling.

Preferred Qualifications

• Experience supporting community association billing and collections processes.
• Experience coordinating with third-party collection agencies or attorneys.

Compensation & Benefits

Not provided in the source description.

Location

Not provided in the source description.

Disclaimer

This description is not intended to be an exhaustive list of duties. Additional duties may be assigned to meet the organization’s ongoing needs. Reasonable accommodations may be made to enable qualified individuals to perform essential functions of the position.